Guest Researcher, F/M/NB, Trilingual-French, English, Spanish, Fixed-T
Apply Now Apply Later Job ID 1363164BR Location Marne-la-Vallée, France Business Disneyland Paris Date posted Jul. 12, 2026Job Summary:
Togheter, let's create magic by making dreams come true.
At Disneyland Paris, our Operations teams are at the heart of the experience we create for Guests from around the world. Every day, they help deliver quality service and bring magic to life. Joining us means growing in an inclusive environment where everyone can express their talent and build a career path that reflects who you are.✨Within the Consumer Insight department, the Guest Experience division operates as an in-house research institute, specializing in collecting and analyzing feedback from our visitors.
Comprising a team of 15 Cast Members — including 10 field surveyors and supervisors, as well as a dedicated research team — its mission is to amplify the voice of our Guests and integrate it into strategic and operational decisions, with the goal of exceeding their expectations and continuously enhancing their experience at Disneyland Paris.
Working hours are generally from 8:00 a.m. to 5:00 p.m.; however, some assignments may occasionally extend until 11:00 p.m.
Your Contribution :
✔ Schedules planned with no split shifts
✔ 80% transportation reimbursement
✔ Dining and housing options available, subject to conditions
✔ Access to Disney+, Park tickets, and exclusive discounts
✔ Training, events, employee committee benefits, concierge services, family benefits, and health coverage
To discover all the offers and services available to Cast Members, click HERE.
Fixed-term contract from September 2026 to March 2027.
At Disneyland Paris, our Operations teams are at the heart of the experience we create for Guests from around the world. Every day, they help deliver quality service and bring magic to life. Joining us means growing in an inclusive environment where everyone can express their talent and build a career path that reflects who you are.✨
Make every interaction a unique moment for our guests and join us as a Guest Researcher.
Your environment:Comprising a team of 15 Cast Members — including 10 field surveyors and supervisors, as well as a dedicated research team — its mission is to amplify the voice of our Guests and integrate it into strategic and operational decisions, with the goal of exceeding their expectations and continuously enhancing their experience at Disneyland Paris.
Working hours are generally from 8:00 a.m. to 5:00 p.m.; however, some assignments may occasionally extend until 11:00 p.m.
Your Contribution :
- Conduct surveys and interviews with visitors in the Parks, Disney Hotels, Disney Village, and other key areas.
- Present, explain, and administer questionnaires in multiple languages (French, English, and Spanish).
- Ensure the accuracy and reliability of collected data by following established procedures and standards.
- Create positive and engaging interactions with visitors, reflecting Disney’s values.
- Adapt your communication style and approach according to the visitor profile (e.g., families, international tourists, repeat visitors).
- Enter and verify collected data using dedicated digital tools.
- Report relevant field observations (expectations, feedback, and areas for improvement) to the research team.
- Support the implementation of new survey protocols as needed.
- You enjoy interacting with people and feel comfortable engaging with visitors of all nationalities in a dynamic, multicultural environment.
- You have strong interpersonal skills and self-confidence; approaching visitors does not intimidate you.
- You are autonomous, curious, and enjoy fieldwork, which involves extensive walking throughout the parks.
- You can manage stress and maintain a positive attitude, even during peak periods.
- You share the values of Disneyland Paris.
- You are fluent in French and English (C1/C2), and speak Spanish fluently (C1).
- Previous experience in customer relations or field research is a plus.
✔ Schedules planned with no split shifts
✔ 80% transportation reimbursement
✔ Dining and housing options available, subject to conditions
✔ Access to Disney+, Park tickets, and exclusive discounts
✔ Training, events, employee committee benefits, concierge services, family benefits, and health coverage
To discover all the offers and services available to Cast Members, click HERE.
Fixed-term contract from September 2026 to March 2027.
Additional Information:
Interviews will be conducted remotely via video conference.Please include your most recent CV.
The offer is online until July 27, 2026.
About Disneyland Paris:
Disneyland® Paris is a company where dreams really do come true. Here, our Cast Members work on stage or backstage, in hundreds of professions. Their mission: offering every guest an unforgettable Disney Experience at our 2 theme parks and our 7 hotels as well as Disney Village. The passion and enthusiasm of our teams has made our company the number one tourist destination in Europe!
Creating dreams carries with it many responsibilities. For our resort, long-term development must be rooted in a sustainable tourism model. We have made important social & environmental commitments, which we seek to implement with the continuous involvement of our employees and stakeholders.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with EURO DISNEY ASSOCIES SAS, which is part of a business we call Disneyland Paris.