Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.

Here are a few reasons why we think you’d love working here:

• Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.

• Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.

• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and solve complex and distinctive technical problems.

Ad Platforms is responsible for Disney’s industry-leading ad technology and products – driving advertising performance, innovation, and value in Disney’s sports, news, and entertainment content, across all media platforms.

As an Ad Platform Technical Operations Solutions Engineer supporting the Ad Platforms technology team at Disney, you are a part of a high-performing team redefining TV advertising. We’re seeking an ambitious Solutions Engineer who will be responsible for owning day-to-day technical operations for the inventory forecasting pipelines at DEET. Our successful candidate enjoys solving complex & technical problems, is an innately investigative thinker, works with a sense of urgency, has experience with critical service operations, and strives to provide a high standard of customer satisfaction in high-volume, production environments.

The team is fast-moving and requires you to translate technology solutions into business impact, while efficiently working with developers, sales, product, and operations. For this role, you should be well-versed in ad technology and distributed systems and comfortable getting into the details of operational mechanics. You will be accountable for monitoring the inventory forecasting pipeline and ensuring the stability and health of its related services.

What You’ll Do

• Assist with owning day-to-day technical operations for the Ad Platforms Technical Operations team.

• Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches

• Triage, respond to, and de-escalate inbound escalations (tickets) promptly while maintaining a high standard of professionalism and client satisfaction

• Investigate complex issues, diagnose product bugs, and resolve requests

• Help develop strong partnerships with sales, support, engineering, and product management to drive focus on strategic and tactical channel objectives

• Maintain detailed support documentation for both internal and external use to strategically identify, distribute, and execute Disney’s Standards and Practices

• Contribute to the development of best practices, team processes, and peer training of asset ingestion and review processes

Who You Are

You’re a strong communicator who understands the core principles of advertising technology; preferably with a focus in video. Additionally, you’re

• Highly motivated self-starter with the ability to work well individually and as part of a team. Have a “do what it takes” attitude.

• Ability to think on your feet during challenging situations, adaptable to change, and thrive in a fast-paced environment

• Experience supporting multiple product and feature releases

• Impeccable written and verbal communication, time management and organizational skills

• Strong analytical skills and passionate about answering questions with data.

• Excited to work in a high-growth and magical company!

Basic Qualifications

• Bachelor’s degree or equivalent experience. Information Technology, Computer Science, or a related discipline preferred.

• 5+ years of experience working on ad-serving workflows in an enterprise Ad Server like Google Ad Manager, Freewheel, or similar system.

• Experience in ad technology, artificial intelligence, ad operations, support, or incident management.

• Strong grasp of online video and display(direct and programmatic transactions) advertising, and monetization.

• Solid understanding of technical video, XML, VAST 2.0, VAST 3.0, and transcoding processes.

• Working knowledge of digital video experience and/or digital asset management. Deep understanding of technical video and audio specifications (e.g. video bitrates and codecs.)

• Fluency in SQL. Experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive

• Working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty or similar platforms)

• Experience managing a support ticket queue in JIRA, Zendesk, or a similar system.

The hiring range for this position in California is $129,300 to $173,300 per year and in New York is $135,400 to $181,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.