Lead Business & Information Analyst
Apply Now Apply Later Job ID 10115889 Location Orlando, Florida, United States Business Disney Experiences Date posted Mar. 14, 2025Job Summary:
We Power the Magic!” That’s our motto at Disney Experiences. Our team builds extraordinary immersive digital experiences for the Company’s world-class vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!
What You’ll Do
The team at U.S. Parks Tech & Digital (Walt Disney World & Disneyland) is seeking an experienced Lead Business Analyst to join the US Parks team of program, portfolio, and project managers. The ideal candidate will be responsible for two major workstreams:
Process Improvement:
Analyze business processes, gather requirements, document requirements using techniques such as workshop facilitation, document analysis, onsite walkthroughs, use case creation, scenario modeling, and task/workflow analysis.
Collaborate with internal and external stakeholders to understand program needs, strategic direction, and ensure initiative delivery.
Drive US Parks-wide change across the Technology & Digital organization to achieve strategic goals.
Engage and persuade peers and leaders to adopt new ideas and initiatives.
Program Management:
Collect, clean, and evaluate large datasets to identify trends, patterns, and insights to enable informed decision-making and strategic planning. Leverage modeling techniques to support running hypothesis, optimize analysis and forecast trends.
Partner with cross-functional internal teams and external stakeholders to define initiative scope, goals, KPIs, outcomes, and deliverables.
Monitor and communicate project status, issues, and risks to stakeholders, management, and the community of practice.
Provide strategic input on portfolio, project, and program management best practices and monitor industry trends.
Ensure the benefits, impact, and release of all changes are tracked, managed, and communicated to relevant stakeholders.
Provide subject matter expertise on business unit processes and systems.
Required Qualifications & Skills
Minimum of 7+ years of experience as a Program / Business Analyst
Ability to manage multiple projects and priorities simultaneously.
Strong leadership and time management skills.
Excellent analytical and problem-solving abilities.
Experience with change management principles.
Understanding of software development tools such as JIRA, Confluence, etc.
Familiarity big data / visualization tools such as PowerBI, Tableau and the core concepts of relational data.
Experience with business analysis tools and application development methodologies.
Knowledge of project management principles and practices; Software Development lifecycle (SDLC)
Preferred Qualifications:
Experience with Agile methodologies.
Required Education
Bachelor's degree in Technology, Business, Finance, Industrial Engineering or related field.
#DISNEYTECH
About Disney Experiences:
Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.
Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
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