Arrival Coordinator - Part Time
Apply Now Apply Later Job ID DLR-0000220584 Location Anaheim, California, United States Business Disneyland Resort Date posted Apr. 23, 2024Job Summary:
As an Arrival Coordinator you will ensure a seamless experience for guests arriving and departing at Disney’s Grand Californian Hotel and Spa. In this role, you will integrate the Guest Services, Valet, and Front Desk Cast Members in creating magical moments and attending to guests needs! You will facilitate the guest transition from the arrival kiosk to the bell/valet team and into the lobby.
You will report to the Manager- Guest Services Bell & Valet.
This is a Part-Time role.
You will:
Interact with guests and Cast Members to answer questions, provide directions, event information, and other services to help create a magical experience
Proactively engage guests and create magical moments that leave a lasting impact
Coordinate the arrival and departure experience by engaging with VIP coordinators, Special Activities Team, Front Desk/Guest Services, Bellman, Valets, and Guest Relations Team
Ensure the integrity of the defined processes are met to maintain the guest experience
Uphold and ensure the industry standards are being met consistently and Cast Members are in the appropriate positions to meet those goals
Maintain the work location to improve the Show aspect of the Resort
You have:
Valid CA Driver’s license and clean driving record
Flexible/adaptable (may work a variety of shifts including AM, PM weekends and Holidays)
Excellent guest service skills. Ability to perform in a fast-paced environment and use guest recovery methods. Can anticipate the needs of Guests
Self-directed to complete tasks with minimal supervision
Ability to influence peers and partners to maintain a seamless arrival and departure experience
Detail orientated, can complete repetitious tasks while maintaining quality
Able to positively engage with guests, team members and leaders
Physical Demands & Environmental/Working Conditions
Walking / Standing: Constantly (up to 8 hours per day)
Pushing / Pulling: Constantly up to 10 lbs., frequently up to 25 lbs., occasionally up to 50 lbs.
Lifting: Constantly up to 25 lbs., frequently up to 75 lbs. Cast Members may be required to lift bags weighing up to 75 lbs. into Guest vehicles.
Bending / Twisting / Kneeling: Frequently (when handling luggage)
Use of hands: Frequently
Working Environment: Constantly working outside in sunlight and/or inclement weather
Other
Part-Time Cast Members must be available to work Friday/Saturday and Sunday
Preferred Qualifications:
Experience in a fast-paced Hotel Front of House role
Knowledge of Forbes industry standards and Triple A Diamond standards
Previous experience as a Doorman/person, Door Captain, Front Desk or Concierge
Bilingual
#DXMedia
Additional Information:
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
The pay rate for this role in Anaheim is $26.40 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
About Disneyland Resort:
When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500- acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
