Facilities and Operations Services Training Manager- DLR

In the Manager role, you will have responsibility and provide oversight for the Facilities and Operations Services (FOS) Training Delivery team at the Disneyland Resort. You will develop and implement the training delivery strategy for FOS clients, including but not limited to Onboarding and Skills training, Attractions and Facilities training, and Animation and Technology training, ensuring compliance for Regulatory Training through reporting and training delivery. This position leads and develops a team of Training Managers, Training Specialists, and Trainers.

Responsibilities/You will:

• Model safe behaviors at all times and encourage team members, peers, and partners to do the same

• Develop strategic goals, plans, and objectives for the team to optimize performance. Clearly communicate those to team members to ensure they understand how their roles contribute to the team’s charter

• Manage the overall scheduling, delivery, tracking, and reporting of training content and curricula for the FOS organization

• Develop team members, evaluate performance, and provide ongoing coaching and feedback. Promote accountability for results and client service. Ensure appropriate processes and metrics are in place

• Provide oversight to all activities through monitoring, ongoing communication and problem-solving with direct reports

• Develop an annual budget. Track and handle budget requirements and timelines

• Conduct needs analysis and solicit executive support to improve the quality of the learning experience. Measure effectiveness and share results with peers, clients, and leadership

• Lead process automation where appropriate to increase efficiency

• Provide support to new expansion initiatives with appropriate training in alignment with project schedules and support requirements. Support special projects and initiatives at leadership’s request

• Establish and maintain a sustainable process for Attractions ride critical job plan qualifications with a three-year refresh cycle

• Be accessible. Maintain relationships with FOS and Operations partners, Employee and Labor Relations, and external vendors

• Share best practices and align processes where appropriate with Walt Disney World, Aulani, and other Disney partners as appropriate

• Understand key technology improvements as they pertain to training. Keep current with new technology used in attractions and ensure training requirements are met

• Be a solution-oriented partner. Deliver innovative ideas/solutions to training issues

Basic Qualifications/You will have:

• 5+years of experience leading a team

• Ability to think strategically and be a change agent

• Demonstrated skills and experience in training technical subject matter

• Demonstrated technical skills relating to The Walt Disney Company attractions and facilities systems

• Proven ability to translate technical training requirements into implementation plans

• Advanced capability to speak, write, and present at all levels

• Experience leading cross-functional teams and projects

• Experience leading and facilitating discussions

• Demonstrated excellent relationship management and collaboration skills

• Proficient in the use of Microsoft Office tools, Outlook, Sharepoint, and relevant learning management systems (LMS)

• Demonstrated analytical skills

• Participation in occasional 2nd and 3rd shift work

Preferred Qualifications:

• Experience working with unions

• Knowledge of Disneyland Resort FOS organization and business practices

• Knowledge of Disneyland Resort regulatory compliance training

• Proficiency with D Learn, Maximo, HotSOS, and Business Objects

Required Education

• Bachelor’s degree

Preferred Education

• Bachelor’s degree or equivalent work experience – in training and development, engineering, or business

• Master’s degree in technical or business field

Benefits and Perks: 

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits. 

The hiring range for this position in DLR is $133,800.00 to $154,800.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.