Guest Exp Mgr-Food & Beverage
Apply Now Apply Later Job ID 10140856 Location Anaheim, California, United States Business Disneyland Resort Date posted Feb. 10, 2026Job Summary:
As the Food & Beverage Guest Experience Manager you will lead Stage Management of our accomplished Cast in high-volume multi restaurant complex in Hotels and mentor fellow Guest Experience Managers. You will ensure efficient and safe operations, create an immersive Guest experience, increase Cast engagement and safeguard our brand. You will aim to provide outstanding Guest service standards; recognize/coaches Cast behaviors; and manage the business through Important Goals while maintaining connection to the rich history and heritage of our Disney Hotels.
You will report to: The Area Manager.
You Will:
- Work in the operation daily, which includes working with guests and cast members and resolving any issues.
- Recognize cast members and hold them accountable for delivering excellence with the Five Keys in safety, courtesy, inclusion, show and efficiency. Be a teacher and developer, take a sincere interest in the Cast and be vested in their success.
- Guest Service Focused that can yield results to help achieve a Forbes Rated Property.
- Advocate for change, inclusion, innovation, and continuous improvement.
- Partner and collaborate with other leadership teams due to shared Cast base.
- Be a functional / subject matter expert of the operation.
- Participate in departmental meetings and communicate relevant information to cast members.
- Participate and provide operational perspective in project planning and LOB departmental meetings.
- Make balanced daily operational decisions that benefit guests, cast members and the demands of the business.
- Manage daily staffing levels based on demand and provide daily results.
- Support local projects and monitor any potential impacts to the guest and cast experience.
- Implement Resort projects relating to cost control and other food & beverage programs.
- Support change, taking calculated risks to integrate processes, removing barriers and aligning performance goals of the hourly Cast.
You Have:
- 3+ Years of experience in a leadership role within Food & Beverage.
- Demonstrated conflict resolution and problem-solving skills.
- Understand how to read a P&L to improve greater revenue.
- Experience with multiple styles of service such as Quick Service, Table Service, Concierge, Bar/Lounge, & Pool/Cabanas.
- Beverage/ Bar background.
- Demonstrated operational guest service experience and guest service skills
- Proficient in basic computer functions necessary to operate in a Windows environment.
- Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.) as it relates to the Main Business Indicators.
- Flexible work schedule, including weekends, variable shifts and holidays.
- Understand scope beyond immediate area – will partner with other hotel departments including Signature Dining, Banquets, Housekeeping, Front Desk, Bell & Valet, Spa, Engineering, Stores, etc.
Preferred Qualifications:
- Experience managing multiple locations at one time.
- Food Cost Control.
- High-level Guest Service.
- Team Development.
- Prior experience leading in a union environment.
Required Education:
- High School diploma or equivalent
The hiring range for this position in California is $70,000.00-$87,500.00. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About Disneyland Resort:
When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500- acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
