Hotel F&B Waithelp - Part Time
Apply Now Apply Later Job ID 1271247BR Location Anaheim, California, United States Business Disneyland Resort Date posted Apr. 06, 2025Job Summary:
At the Disneyland® Resort, we are makers and doers. Experience the Disney Difference through outstanding and unique perks and benefits like cast-exclusive discounts, and access to tuition assistance through Disney Aspire! Working in Food and Beverage at our Disneyland Resort Hotels, you will have the opportunity to make lasting impressions in a fast-paced luxury hotel environment!
Hotel Food and Beverage Cast Members bring the Magic of Disney Dining to our Resort Hotels. Hotel F&B Waithelp Cast Members provide exceptional service to Guests, take orders and deliver food and drinks to Guests, share menu options and make recommendations, deliver Guest checks and collect and process payment for meals, and answer any guest questions.
Responsibilities:
- Provide over the top Guest Service to all Guests
- Take Guests’ orders and enter into point-of-sale system
- Follow up with Guests throughout their meal, answering questions, and providing excellent Guest service
- Share knowledge of menu items, wines, and spirits with Guests, making recommendations for pairings
- Deliver orders to Guests in a timely manner at counters, tables, booths, and poolside.
- Resolve any concerns independently and provide service recovery when needed
- Possess a strong knowledge of food presentation, ensuring each meal meets quality standards
- Interact with Guests, providing exemplary service, while having a genuine sense of interest
Basic Qualifications:
- You must be at least 21 years of age to be considered for this role
- 2+ years serving experience at a high-volume, high-end restaurant
- Initiative to own and resolve Guest situations
- Ability to multi-task and work in a very fast paced environment
- Sense of urgency and desire to work efficiently without sacrificing quality
- Demonstrated excellent Guest Service and service recovery abilities
- Knowledge of food presentation and quality standards
- Willing to take initiative to actively greet and welcome Guests
- Extensive knowledge of wine and spirits
Preferred Qualifications:
- 4+ years serving experience in a high-end restaurant environment
- 1+ years in a 4/5 Star Hotel or Resort
- Knowledge of Forbes standards
- Alcohol Awareness Training (i.e. RVP, TIPS or equivalent)
Additional Information:
SCHEDULE AVAILABILITYOur Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Scheduling will require availability to work weekends, holidays, and have a flexible schedule when business requires.
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KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs, DLRResortRoles, DLR Resort Roles
The pay rate for this role in California is $20.42 per hour, plus tips.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
About Disneyland Resort:
When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500- acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
