Sr Guest Exp Mgr-Food & Beverage
Apply Now Apply Later Job ID 10146610 Location Anaheim, California, United States Business Disneyland Resort Date posted Apr. 08, 2026Job Summary:
As a key member of the leadership team, the Senior Guest Experience Manager will oversee, elevate, and influence the service, culture, and overall performance of our dining operations. This strategic and operational role calls for a visionary leader with a passion for safety, hospitality, a commitment to excellence, and the ability to drive results through innovation, mentorship, and collaboration. You will be responsible for leading multiple outlets, shaping the guest experience, and fostering a culture of accountability and excellence aligned with the Walt Disney Company's values.
Key Responsibilities:
Lead all aspects of food and beverage operations with a strong focus on service excellence, operational efficiency, and financial performance.
Set and maintain service standards across multiple outlets, ensuring consistency, quality, and a memorable guest experience that reflects the Disney brand.
Provide strategic direction and hands-on leadership to Guest Experience Managers and their teams, driving performance, engagement, and professional development.
Oversee day-to-day operations that enhance guest satisfaction and revenue growth.
Collaborate with the culinary team to align front-of-house and back-of-house service standards and product offerings.
Partner and collaborate with other leadership teams due to shared Cast base.
Be a functional/subject matter expert of the operation.
Participate in departmental meetings and communicate relevant information to cast members.
Conduct daily roll calls with an emphasis on inspiring, educating, and motivating Cast.
Manage daily staffing levels based on demand and provide daily results.
Ensure compliance with health, safety, and sanitation standards as well as company policies and procedures.
Champion culture by inspiring a high-performance, guest-centric team through consistent coaching, feedback, and recognition.
Qualifications:
Five years’ experience in managing food and beverage operations.
Proven experience in driving a profitable operation and managing F&B teams.
Experience executing events in a variety of settings with a keen eye for detail.
Demonstrated track record of strong attention to detail and effective communication skills.
Required Education:
High School diploma or equivalent
The hiring range for this position in California is $$77,000.00-$96,500.00. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About Disneyland Resort:
When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500- acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
