Theme Park Duty Manager
Apply Now Apply Later Job ID 10140255 Location Anaheim, California, United States Business Disneyland Resort Date posted Jan. 21, 2026Job Summary:
The Theme Park Duty Manager is accountable for the daily Guest and Cast Member experience delivered by the overall operation and is charged with protecting the heritage and traditions of the property. The Theme Park Duty Manager is expected to monitor the "pulse" of the operating day and has authority to make on-the spot decisions to support the business. In the event of an incident, the Theme Park Duty Manager assumes the overall role of scene leader, becoming the critical link between internal and external partners in coordinating incident response and recovery on behalf of senior leadership. During normal operation, the Theme Park Duty Manager is expected to provide overall cross-functional leadership influence via feedback, mentoring, and collaborative input.
Position Responsibilities:
- Provides On Stage Duty Manager coverage, regularly working a variety of times of day on a pre determined coverage schedule which includes early mornings and late nights, in all weather conditions, with variable days off.
- Acts as single point of contact and point of integration for daily operations, including facilitating park-wide communication to groups, understanding, and communicating park-wide conditions for senior leaders, and in response to emergency and critical incidents.
- Fosters an environment supporting the delivery of the Five Keys and models the Disney Leader Basics. Serves as a leader and teacher of excellence in safety, courtesy, show, efficiency, and inclusion.
- Communicates a compelling vision that inspires exceptional Guest and Cast service, translating, and integrating that vision into operational processes.
- Demonstrates behaviors and actions that contribute to an exceptional Guest and Cast experience, driving innovation and optimization.
- Serves as a change agent to integrate processes, remove barriers and align performance goals.
- Granted level of authority to make decisions for immediate area operational needs, that may be outside the scope of normal day-to-day operations, chiefly in the absence of senior leadership.
- Acts as coordinated incident commander representing senior leadership, and champions overall operational emergency preparedness.
- Demonstrates an understanding of which situations and incidents may be sensitive from a media or public relations standpoint, including an understanding of broader impacts of day-to-day decisions. Serves as a caretaker of the Disney brand.
- Completes reporting and documentation necessary to protect the Company's assets and interests.
- Represents Operations in interactions with senior leaders, project partners, and leaders from other lines of business.
- Provides support to operational leaders requesting input on day-of decisions regarding Cast performance issues.
- Understands how to leverage the history and heritage of the Disneyland Resort to drive innovative business solutions.
Basic Qualifications:
- Minimum 5 Years operations leadership experience.
- High level of interest in and experience with Disney Theme Parks and Resorts.
- Proven strength in partnering and teamwork.
- Able to convey information clearly and concisely, and in complex situations.
- Experienced in Guest-facing operations and skilled at Guest service recovery.
- Strong networking skills and ability to collaborate at multiple levels.
- Self-motivated and able to find creative solutions to challenges.
- Proven success leading a diverse Cast, including experience with recognizing and correcting performance in union and non-union environments.
- People-oriented team player with desire to find positive paths to success for people and processes.
- A self-developer with ongoing desire to learn and grow as an operational leader.
Required Education:
- Bachelor's degree related to business, hospitality operations, organizational leadership, or equivalent work experience.
The hiring range for this position in California is $87,100.00-$116,800.00. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About Disneyland Resort:
When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500- acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
