QA Engineering Manager
Apply Now Apply Later Job ID 10140834 Location Bengaluru, India Business The Walt Disney Company (Corporate) Date posted Feb. 12, 2026Job Summary:
Position Summary
The QA Engineering Manager will lead a team responsible for the support, maintenance, and operational excellence of enterprise quality tools, including Tricentis Tosca, qTest, and the Atlassian Enterprise Suite (Jira, Confluence). This role combines technical expertise with leadership and customer service skills to ensure seamless tool performance, high user satisfaction, and alignment with organizational quality engineering objectives.
Key Responsibilities
Team Leadership & Development
- Manage and mentor a team of support and operations specialists.
- Set clear goals, provide coaching, and foster a culture of collaboration and continuous improvement.
Tool Support & Operations
- Oversee day-to-day support and administration of Tosca, qTest, and Atlassian tools.
- Ensure system stability, performance, and timely resolution of incidents and service requests.
- Implement best practices for tool configuration, upgrades, and integrations.
Customer Support & Service Excellence
- Drive a customer-first approach, ensuring high-quality support and responsiveness.
- Monitor and report on customer support metrics (e.g., SLA compliance, resolution times, satisfaction scores).
- Develop knowledge base articles and self-service resources for end-users.
Process & Governance
- Establish operational standards, documentation, and change management processes.
- Ensure compliance with security, data integrity, and organizational policies.
Collaboration & Stakeholder Engagement
- Partner with Quality Engineering teams to align tool capabilities with testing strategies.
- Work closely with IT and vendor teams for escalations, upgrades, and enhancements.
Reporting & Continuous Improvement
- Track KPIs for tool performance and support efficiency.
- Identify opportunities for automation and process optimization.
Qualifications
Education: Bachelor’s degree in Computer Science, Information Technology, or related field.
Experience:
- 5+ years in IT support or operations, with at least 2 years in a leadership role.
- Hands-on experience with Tosca, qTest, and Atlassian tools (Jira, Confluence, Bitbucket).
- Background in Quality Engineering and/or Software Testing preferred.
Skills:
- Strong technical troubleshooting and administration skills.
- Excellent leadership and communication abilities.
- Customer service mindset with experience managing support metrics.
- Familiarity with ITIL practices and service management tools.
About The Walt Disney Company (Corporate):
At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney (India) Private Limited, which is part of a business we call The Walt Disney Company (Corporate).
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