Senior Executive - Growth, Disney+ Hotstar
Apply Now Apply Later Job ID 446e9404-02ae-47b0-8be3-cfb766ff4214 Location Bengaluru, India Business Disney+ Hotstar Date posted May 06, 2024Job Summary:
YOUR KEY RESPONSIBILITIES
- Planning and execution of all CRM marketing campaigns (Push Notifications, Emails, SMS).
- Incorporating a keen sense of user segmentation and content-user relevance.
- Own campaigns execution & measurement for all channels.
- Setting up & automating all key consumer Lifecycle Journeys across channels.
- Map customer journeys and identify tracking mechanisms to constantly improve campaign performance for automated campaigns.
- Working in conjunction with the product/analytics/creative team to set up campaigns, update and track all the key performance metrics (CTR, Open rates, conversions etc.) across channels.
- Identify key Content/propositions to reduce churn for various cohorts and minimize it by setting up churn prevention life cycles as well as win-back campaigns.
- Track, measure and analyze campaign performance & continuously optimize them.
- Document the learning.
- Experiment with new cohorts, messaging & channels. Analyze impact.
- Collaboratively work with Creative, Product, Content and Analytics teams to drive impact.
SKILLS & ATTRIBUTES FOR SUCCESS
- Hands-on experience with own end to end execution of CRM campaigns (Segments creation, Push notifications, Emails, SMS).
- An eye for detail is a must (ability to catch spell errors, creative non-alignment with copy, grammar, copy-time of the day relevance etc.)
- Proven experience in managing and coordinating multi-channel marketing campaigns (Setting up multi-channel user journeys).
- Strong understanding of segmentation, frequency capping, inclusion/exclusion, send time etc.
- Experience in analyzing data-sets in excel/google sheets.
- Ability to work collaboratively with a broad set of internal (creative, copy, design, marketing teams) and external (vendors) stakeholders.
- High sense of ownership, curiosity to learn & great stakeholder management skills.
- Ability to thrive & adapt to an ambiguous environment.
PREFERRED EDUCATION & EXPERIENCE
- A mature professional at least 2 years of experience in campaign management/setup on platforms like CleverTap, Salesforce Marketing Cloud, Netcore, Journey Builder or similar CRM automation platforms.
About Disney+ Hotstar:
Hotstar is one of the fastest growing video-on-demand services. Scratch that. We’re Hotstar. The go-to destination for over 100mn active users who seek anything from award-winning English shows and movies to regional content to live sports. Our mission is to revolutionize internet entertainment through smart personalization, and by building a global video platform - talk about taking over the world wide web and the whole wide world. We believe there are only two ways to realize our goals – by daring or daring more.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Novi Digital Entertainment Pvt Ltd, which is part of a business we call Disney+ Hotstar.