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Sr Business & Information Analyst I

Apply Now Apply Later Job ID 10149266 Location Bengaluru, India Business The Walt Disney Company (Corporate) Date posted May 20, 2026

Job Summary:

About the Role

The Walt Disney Company is seeking a technically curious and collaborative Senior Solutions Engineer to join the Enterprise Technology team, supporting the Digital Experience organisation. This role focuses on configuring, maintaining, and enhancing the Atlassian ecosystem (Jira and Confluence Data Center platforms) to improve internal digital tools used by Disney’s global workforce.

You will work closely with engineering, product, and support teams to deliver scalable solutions, contribute to platform stability and continuous improvement, and support thousands of employees and cast members worldwide.

Key Responsibilities

Platform Configuration & Administration

  • Configure and manage Jira and Confluence Data Center environments, including native features and third-party plugins.
  • Build Jira projects and design custom workflows based on business needs.
  • Administer Confluence spaces, templates, and permissions.
  • Maintain system documentation and operational procedures.

Technical Support & Troubleshooting

  • Troubleshoot and resolve technical issues via service ticket queues.
  • Communicate effectively with stakeholders to understand requirements and provide timely support.

Collaboration & Continuous Improvement

  • Collaborate with engineering, product, and support teams to deliver scalable solutions.
  • Contribute to platform stability, scalability, and continuous improvement initiatives.
  • Stay updated on emerging technologies and DevOps best practices.
  • Perform additional duties as assigned.

Basic Qualifications

  • Bachelor’s degree in Computer Science, Engineering, or related field—or equivalent practical experience.
  • Exposure to Atlassian tools (Jira, Confluence) through coursework, internships, or work experience.
  • Introductory experience with SQL and JQL.
  • Understanding of SDLC and application support processes.
  • Strong communication skills and structured problem-solving ability.
  • Detail-oriented with a commitment to quality documentation.

Preferred Qualifications

  • Familiarity with scripting languages (Python, JavaScript, Bash).
  • Exposure to cloud platforms (AWS, Azure) and containerisation tools (Docker, Kubernetes).
  • Experience with Git and version control workflows.
  • Understanding of Agile methodologies and REST APIs.
  • Awareness of authentication protocols (SSO, SAML, OAuth2).
  • Interest in automation and extending Jira/Confluence functionality.
  • Experience supporting enterprise-level applications in large-scale environments.

Education

Bachelor’s degree in a relevant technical field (Computer Science, Engineering, etc.) or equivalent experience.

Key Competencies

  • Platform Administration & Configuration
  • Technical Troubleshooting & Support
  • Collaboration & Stakeholder Engagement
  • Agile Delivery & DevOps Practices
  • Documentation & Process Discipline
  • Continuous Improvement & Innovation
  • Communication & Problem Solving

Decision-Making Scope

  • Operates with moderate autonomy and technical ownership.
  • Responsible for executing platform configuration and support tasks.
  • Makes independent decisions on implementation and troubleshooting.
  • Collaborates with senior engineers and leadership for strategic alignment.

Why Join Us?

Be part of the team that powers Disney’s internal digital tools—from theme parks to studios. Work in a collaborative, service-focused environment that values innovation and agility. Grow your technical expertise while contributing to platforms used by thousands of employees and cast members worldwide.

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney (India) Private Limited, which is part of a business we call The Walt Disney Company (Corporate).

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