Operations Services Representative
Apply Now Apply Later Job ID 10108999 Location Burbank, California, United States Business The Walt Disney Company (Corporate) Date posted Jan. 14, 2025Job Summary:
Responsibilities (including but not limited to):
- Work effectively in a team environment, maintaining a self-directed and resourceful approach to accomplishing responsibilities and assignments
- Handle heavy volume of internal service calls, as well as e-mails, faxes and walk-in requests with courtesy and efficiency
- Data entry of customer service work orders, close-outs and filing
- Data entry of Security gate passes into system and following appropriate protocol in the following of any Security policies
- Classify special requests, emergency calls, and executive requests as per established policy and handle accordingly
- Prioritize and dispatch service orders to appropriate departments and outside vendors
- Administer general information to customers
The requirements include:
- Proven customer service affinity; an ability to relate to customers; proven interpersonal skills to assure successful interaction with coworkers and assorted departments and vendors
- Excellent verbal and written communication skills
- Proven proactive problem-solving skills
- Proven judgment and patience in challenging situations
- · Proven ability to multi-task and prioritize effectively in a fast-paced environment
- Detail oriented individual
- Ability to retain information
- Working knowledge of Microsoft Word, Microsoft Access
- The ability to type 40 WPM at minimum.
- 3-5 years applicable Customer Service experience
- Flexible work schedule; department coverage requires availability from 5:00am – 5:30pm; subject to change based on business needs
- All other duties, as assigned
Facility Services & Support, Guest Services Operations team processes work orders for all Burbank, Glendale, and North Hollywood Disney facilities, along with ABC Prospect lot.
This position falls within the jurisdiction of the OPEIU Collective Bargaining Agreement.
The hiring range for this position in California is $21.410 per hour. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About The Walt Disney Company (Corporate):
At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Pictures, which is part of a business we call The Walt Disney Company (Corporate).
Walt Disney Pictures is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.