Associate Product Manager

“We Power the Magic!” That’s our motto at Disney Parks, Experiences and Products Technology & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

We are responsible for the end-to-end digital and physical Guest and Cast experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, PhotoPass and Merchandise lines of business, which includes Room and Tickets eCommerce and products such as Hey Disney!, MagicBand+, Disney Genie and Disney Genie+.

This role sits in the Disney Signature Experience organization within Technology for Disney Experiences, supporting Disney Cruise Line. 

Responsibilities

• Champion the digital Guest experience, advocating on the Guest's behalf, and working diligently to build an outstanding experience for Disney Guests.

• Support delivery and ongoing maintenance, which includes product build, content updates and on-call collaboration to ensure successful uptime of the digital experience as needed.

• Assists with translating the digital strategy into clearly prioritized user stories, business requirements and content production documentation.

• Assists with developing presentations to share and build advocacy for the digital strategy with Executive audiences and partners across the Organization.

• Support with maintaining the feature development and backlog, attending daily scrums to help drive priority decisions and remove roadblocks.

• Ensures appropriate delivery of product requirements across the development lifecycle, including partnering with design and technology teams to ensure the visual design, content strategy, copywriting and development align to the strategic vision.

• Contributes to developing the go to market strategy for the digital Guest or Cast experience.

• Supports the ongoing Guest and Cast experience by monitoring product performance, supporting A/B tests and recommending opportunities to enhance the Disney Parks, Experiences and Products Digital Platforms, including mobile apps and websites.

Qualifications

• Bachelor's Degree in a related field

• 2+ years of progressively complex production experience working in the online industry.

• Experience resolving technical, user, and business issues in a fast-paced online organization.

• Outstanding verbal and written communication and project leadership skills, including an ability to communicate and influence at an executive level.

• Possesses analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project cases.

• Demonstrable ability to collaborate with and achieve results through others, plus the ability to build strong and balanced relationships, and the capability to interact within all levels of the organization.

• Ability to think strategically and drive ideas into action with a willingness to take personal initiative.

• Previous experience with Disney is a plus.