Event Services Coordinator
Apply Now Apply Later Job ID 10102143 Location Celebration, Florida, United States Business Walt Disney World Resort Date posted Oct. 02, 2024Job Summary:
About the Role & Team
As a Part-Time Event Services Coordinator, you will support the Services Team by handling daily administrative and clerical duties while also facilitating event execution. You will engage with first-time and repeat Guests who have a stay or event activation in any one of our Resorts, Convention Centers, Theme Parks, ESPN Wide World of Sports, Water Parks, Disney Springs, and/or other event venues. Collaboration, organization, communication, and the ability to multi-task are keys to success on this high-volume, fast-paced Team. Partners include, but are not limited to, Disney Imagination Campus, Resort Sales, Sports Sales, Group Reservations, Sports Travel, Resort Operations, Park & Resort Event Operations, Sports Operations, Disney Event Group, Encore, Group System Support, Transportation, and Security.
You will report to the Senior Event Services Manager. This position is located in Celebration, FL.
Responsibilities:
- Handle basic group contact requests and answer questions pre-arrival and onsite regarding food & beverage, admissions, function space, general resort or park information, event venues, etc. and provide day-of event support at the event venue.
- Communicate event needs through detailed and concise Banquet Event Orders (BEOs) and Group Resumes, create Food & Beverage and Dinner show agreements and drive revenue by providing group contact with enhancement options.
- Timely and accurate completion of assigned projects and administrative activities/tasks and ability to provide accurate data for deposit collection.
- Represent The Walt Disney Company with the highest level of integrity and professionalism at all times
Basic Qualifications:
- Passion for delivering outstanding Guest Service, and at least 6 months of work experience in responding to and resolving complicated guest inquiries and issues
- Knowledge of Group Markets, Catering/Banquets, Conventions, Resorts Rooms, and Events
- Flexibility in scheduling and availability to work nights, weekends, and holidays based on event schedules and needs
- Attention to detail and prioritization skills in handling many requests at the same time
- Ability to work independently and collaborate with the team to improve efficiency, knowledge-share, problem-solve, and maintain close partnerships with cross-functional teams
- Computer proficiency within a Windows environment
- Eagerness to learn new and evolving software applications
Preferred Qualifications:
- Proficiency with Meeting Matrix, Siebel, and DSCS Systems
- Knowledgeable of Walt Disney World event function space in Resorts, Theme Parks, and other facilities.
- Strong negotiating skills and influencing abilities
- Food & Beverage and/or Resort Rooms experience
Additional Information
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
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About Walt Disney World Resort:
Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney Destinations, LLC, which is part of a business we call Walt Disney World Resort.
Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
