Lead Business Operations Analyst - DEET, Product & Data Engineering

Disney Entertainment & ESPN Technology

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology

• Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.

• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.

• Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

The Product & Data Engineering team is responsible for end-to-end development for Disney’s world-class consumer-facing products, including streaming platforms Disney+, Hulu, and ESPN+, and digital products & experiences across ESPN, Marvel, Disney Studios, NatGeo, and ABC News. The team drives innovation at scale for millions of consumers around the world across Apple, Android, Smart TVs, game consoles, and the web, with our platforms powering core experiences like personalization, search, messaging and data.

Job Summary:

Reporting to the manager of Delivery & Operational Intel within Platform Software Engineering, the Lead Delivery & Operational Intelligence Analyst will drive initiatives that support the strategic growth and improve the efficiency and effectiveness for DE&E Technology globally. To be successful in this role this person should have advanced analytical, communication, and project management skills. They also must be resourceful, have a strong customer-service orientation, prioritize effectively in demanding environments, initiate solutions, and have advanced interpersonal skills. Additionally, this person will partner with key engineering, program, product, and financial leaders within our segment to enable seamless deployment of projects and execution of strategies.

Responsibilities and Duties of the Role:

• Liaison between senior leaders within PDE for ongoing strategic team operations, standardize workflows and onboarding practices, and ensure leadership deliverables meet strategic objectives across all backend engineering platforms.

• Establish clear internal communication hierarchies, systems/templates for inter-departmental procedural clarity.

• Provide data-driven, procedural solutions to drive intelligence on the health of our services, deployments, and releases.

• Partner closely across Engineering teams to build innovative systems and improve deliverable efficiency.

• Be a credible and reliable advisor and partner on all things strategy and planning; be ready to act as a nimble team to quickly support executives on diverse types of problems, translating recommendations to results by executing on action plans.

• Facilitate agile methodologies and introduce Engineering-driven problem-solving sessions (e.g. Monthly Innovation Friday) to encourage creativity & synthesis.

• Develop internal training sessions, manage, and maintain onboarding practices to enrich the skill sets of all new hires and ensure release and deployment seamlessness across all technology studios and initiatives.

• Planning and management of all-hands events, off-sites, and other leadership communications (newsletters, streaming updates, etc.).

Basic Qualifications

• Minimum of 7+ years of related experience

• Superb organization, detail-orientation, and project management skills, with the ability to effectively prioritize and balance short and long-term work streams

• Highly effective oral and written communication skills, ability to develop beneficial relationships and networks in order to achieve results

• Strong presentation and design skills; experience with Keynote, PowerPoint and internal collaboration sites (e.g. Confluence, Wordpress, Box, Office365, etc)

• Ability to flex and pivot quickly based on priority shifts and/or changes in workstreams

• Proven experience in influencing business and technology leadership to drive positive lasting outcomes

• Solid understanding of program and project management principles

• Strong situational analysis and decision-making abilities

• Ability to think creatively and to drive innovation

Preferred Qualifications

• Experience with Airtable

• Ability to act as liaison between business and technologies

Required Education  

• Bachelor’s degree (Business Management. Marketing or IT)

The hiring range for this position in Glendale, CA is $124,000 to $166,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.