Guest Experience Manager - Custodial Operations & Housekeeping
Apply Now Apply Later Job ID 10139870 Location Hilton Head Island, South Carolina, United States Business Disney's Hilton Head Island Resort Date posted Jan. 09, 2026Job Summary:
About the Role & Team:
This is a salaried role at Disney’s Hilton Head Island Resort DVC (Disney Vacation Club). The Guest Experience Manager -Custodial Operations & Housekeeping will provide leadership to our Public Areas, Housekeeping Cast, and Warehouse Operation. There will be an emphasis on both off stage public area cleanliness, exterior building cleanliness, utility assignments, Guest Service and satisfaction ratings, financial objectives, and inventory control. They will provide direction to, coach, develop and lead Cast Members to provide excellent Guest and Cast Service. They will consistently deliver on the Disney Leader Basics and Disney Service Basics, the Disney Leadership Competencies, and technical aspects of the role.
This role reports to the Executive Housekeeper
What You Will Do:
Responsible to manage the day to day Custodial & Housekeeping Operations at Disney’s Hilton Head Island Resort
Coach, develop, lead, and inspire a diverse team of hourly Cast Members to provide exceptional Cast and Guest service
Responsible for maintaining public area cleanliness, waste management, and recycling.
Responsible to create and maintain hourly work schedules through partnership with Labor Manager
Model the Five Key Disney Service
Ensure Cast Members are delivering on public area cleanliness standards
Coach and recognize to drive continuous improvement
Required Qualifications & Skills:
High School Diploma (or equivalent)
Motivate and inspire Cast Members
Capacity to multi-task, follow-through and attend to details
Computer proficient (will succeed using MyTime, Launch, Hotsos, Workday)
Effective verbal and written communication and presentation skills
Demonstrated coaching and leadership skills (ability to manage conflict/resolution)
Ability to display a high level of enthusiasm in leading a team
Flexible to adjust work schedule according to operational needs (including weekends, second shift and holidays)
Preferred Qualifications:
Bachelor's degree in hospitality management or related discipline
Minimum one year resort and/or water park experience in Custodial, Housekeeping, Front Office, and/or Recreation
Previous leadership or coordinator experience
Clear understanding of interconnected relationships of all lines of businesses within a resort
Ability to be proactive, resourceful, and flexible in addition to being a self-starter with proven initiative
Demonstrate problem solving skills, as well as continuous improvement process
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
About Disney's Hilton Head Island Resort:
Disney Vacation Club is a leader in vacation ownership and provides families the flexibility to personalize their vacation experiences as their vacation interests change over time. Disney Vacation Club cast members help bring touches of Disney magic to members and guests who stay at any one of 14 Disney Vacation Club destinations, including Walt Disney World Resort; Disneyland Resort; Hilton Head Island, South Carolina and Vero Beach, Florida.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney Vacation Club Management, LLC., which is part of a business we call Disney's Hilton Head Island Resort.
Disney Vacation Club Management, LLC. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.