Housekeeping Guest Service Manager, $77,000 - $95,100
Apply Now Apply Later Job ID 10105344 Location Kapolei, Hawaii, United States Business Aulani, A Disney Resort & Spa Date posted Nov. 01, 2024Job Summary:
Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to create a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Here, you’ll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact?
Our Housekeeping Guest Service Manager team takes phenomenal pride in managing a team of experienced housekeeping professionals that ensure our guests' room and accommodations are what they've come to expect from Disney. You will lead a multifunctional housekeeping team to accomplish daily service of guestrooms, hallways and public areas to provide an outstanding room experience and cleanliness both upon arrival and throughout a Guest's stay.
This Full-time position reports to the Assistant Housekeeping Director and will be working onsite at our breathtaking Aulani resort on the island of Oahu, Hawaii.
What will you do?
- Contribute to the operation daily, including working with guests and cast members and resolving any guest situations
- Maintain employee focus to encourage and develop a diverse, multi-lingual team
- Recognize cast members and hold them accountable for delivering excellence in safety, courtesy, show and efficiency
- Exceed guest expectations through achievements in guest satisfaction measurement scores, quality assurance scores, and other guest satisfaction measures
- Coordinate and inspect daily cleaning assignments; provide feedback to ensure cleanliness, service and product quality standards are met
- Partner with the resort hotel front office and other teams to ensure delivery of clean and ready rooms
- Conduct daily pre-shift breakout meetings to communicate relevant information to cast members
- Supervise daily staffing levels and shift coverage needs
- Support local projects and monitor supervise any potential impacts to the guest and cast experience
Here’s what you’ll need to be successful in this role:
- Minimum 1 year leadership/managerial experience
- Minimum 1 year working in a housekeeping role
- Passion for service and commitment to safety awareness
- Experience leading a multicultural team and a passion for developing others
- Good verbal and written skills, along with problem-solving and decision-making
- Experience leading in a team environment, hold self and others accountable, and the ability to deal with conflict
- Operational guest service experience and skills
- Proficiency in basic computer functions vital to operate in a Windows environment and other technologies
- Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs)
- Schedule availability to include weekends, variable shifts and holidays
It would be a plus if you also have these skills:
- Housekeeping experience working in a luxury hotel
- Knowledge of chemicals, materials, cleaning technique and equipment
- Knowledge of HotSOS
- Multilingual skills
Education is important to us, here is what we’re looking for:
- Required: High School degree or equivalent
Benefits and Perks:
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits
The hiring range for this position in Hawaii is $77,000 to $95,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About Aulani, A Disney Resort & Spa:
Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O‘ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai‘i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai‘i to life, while upholding Disney’s renowned service and enchanting entertainment offerings.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with DVC Hawaii Management Company, LLC, which is part of a business we call Aulani, A Disney Resort & Spa.
DVC Hawaii Management Company, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.