Claims Rep-Guest Claims
Apply Now Apply Later Job ID 10142708 Location Kissimmee, Florida, United States Business Walt Disney World Resort Date posted Feb. 18, 2026Job Summary:
“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!
Responsibilities
The qualified candidate must be able to provide immediate liability claim services for Walt Disney World Resort guests. Must exhibit outstanding customer service with an understanding of the importance of brand management. Day-to-day responsibilities include but are not limited to having the ability to conduct onsite investigations, evaluate liability case exposure and resolve claims directly with guests and attorneys. Candidates should be comfortable presenting to an audience and will be asked to provide training to leaders across the Resort and participate in initiatives to meet department’s goals. Candidates must be willing to have periodic on-call responsibilities, which in some cases will necessitate responding to incidents after hours.
Basic Qualifications
- Florida 520 or 6-20 All-Lines Adjuster License in Good Standing
- Proven experience and strong understanding of property and casualty insurance and claims handling
- Demonstrated strong technical skills, including scene investigations, evaluation and negotiation of liability claims.
- Ability to work under deadline pressures and handle multiple priorities
- Demonstrated familiarity with automated claims administration and management systems
- Demonstrated understanding of medical and legal terminology
- Computer proficiency within a Windows environment, including Outlook, Word, Excel, and PowerPoint
- Proven ability to deliver effective presentations to various levels of leaders, including executives
- Proven ability to deliver concise and informative written summaries in memo and presentation format, with appropriate business writing and usage of professional grammar
- Demonstrated strong organizational skills and attention to detail
- Demonstrated excellent time management skills
- Demonstrated strong relationship-building, negotiating, and influencing abilities
- Demonstrated ability to effectively solve problems and make decisions
- Demonstrated ability to handle confidential information
- Demonstrated understanding of medical and legal terminology
- Ability to work in multiple computer programs and in a paperless claims environment
Preferred Qualifications
- Minimum 5 years of experience handling liability claims (Including Bodily Injury, Property Damage, Auto BI, PIP, Auto Property Damage, Discrimination, ADA Compliance and subrogation, etc.)
- Previous experience handling Florida claims
- Proven bilingual ability
Required Education
- Bachelor’s degree or equivalent experience
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About Walt Disney World Resort:
Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
