Senior Claims Representative-Guest Claims
Apply Now Apply Later Job ID 10136598 Location Kissimmee, Florida, United States Business Walt Disney World Resort Date posted Dec. 02, 2025Job Summary:
“We make magic.” That’s our motto at Walt Disney Parks and Resorts, and it guides everything we do. At Disney, you’ll help bring that magic to life by supporting teams that push the boundaries of entertainment and create unforgettable guest experiences.
Overview:
The Senior Claims Representative provides prompt, professional liability claims support for Walt Disney World Resort guests while delivering exceptional customer service and upholding the Disney brand. This role conducts onsite investigations, assesses liability exposure, and resolves claims with guests and attorneys. It also includes presenting to groups, training Resort leaders, and actively supporting department initiatives. Periodic on-call responsibilities are required, including occasional after-hours responses.
This is a full time, salaried exempt position based in Kissimmee, FL and reports directly to the Manager, Guest Claims. This person will sit onsite Mon-Thurs and have the ability to work remotely on Fridays. There will be no relocation assistance available for this role.
You Will:
Conduct onsite investigations and evaluate liability exposure.
Manage and resolve claims involving guests and attorneys, including negotiation and settlement.
Deliver presentations and training to Resort leaders; contribute to department goals and initiatives.
Maintain accurate documentation and manage confidential information with discretion.
Participate in scheduled on-call rotations, including after-hours incident response as needed.
You Will Have:
3+ years of liability claims experience (e.g., bodily injury, property damage, auto, discrimination, ADA, subrogation).
Active Florida 520 or 620 All-Lines Adjuster License.
Strong background in property and casualty insurance and claims handling.
Proficiency in investigations, liability assessment, and negotiation.
Ability to prioritize and manage multiple deadlines.
Familiarity with automated claims systems; proficiency with Outlook, Word, Excel, and PowerPoint.
Strong presentation, writing, organizational, and time-management skills.
Ability to build relationships, influence decisions, and exercise sound judgment.
Preferred Qualifications:
7+ years of liability claims experience.
Bilingual skills.
Education:
Bachelor’s degree or equivalent experience.
Additional Information
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
About The Walt Disney Company
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
About Walt Disney World Resort:
Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
