Collector
Apply Now Apply Later Job ID 10105226 Location Lake Buena Vista, Florida, United States Business Partners Federal Credit Union Date posted Nov. 05, 2024Job Summary:
Responsible for performing collection activities associated with delinquent Member accounts, including VISA credit cards, lines of credit, secured loans, signature loans, and home equity loans. Reviews delinquent accounts, determines Member circumstances to review options and, as circumstances indicate, assists legal counsel in collections proceedings. Ensures that the Credit Union's professional image is maintained.
Principal Responsibilities
• Assumes responsibility for the effective and professional performance of collection functions.
• Contacts Members to collect on all delinquent loans, VISA Accounts, and NSF Accounts by means of direct communication (e.g. letters, telephone calls, personal office contact.)
• Performs skip tracing to locate Members and assets.
• Performs collections efforts in accordance with Credit Union policies and procedures and the Fair Debt Collections Practices Act.
• Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members and external contacts.
• Maintains the Credit Union's professional reputation throughout collections operations and in all contact with Members.
• Maintains confidentiality.
• Interacts with Members in an efficient and effective manner while providing complete and accurate information.
• Assumes responsibility for efficient and timely collection activities.
• Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence.
• Prepares documentation, following through on all phases of collection activities utilizing all tools available to collect, e.g. extensions, application re-writes, etc.
• Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union employees.
• Keeps management informed of activities and progress toward established objectives, and reports to management with the results of collection activity to review problem accounts, discuss solutions, and recommend charge-offs.
• Attends and participates in meetings as required.
• Assumes responsibility for related duties as required or assigned.
• Stays informed of changes in collections policies, procedures, and related legal requirements.
• Cross-sells loss mitigation and work out options while assisting Members.
• Ensures that work area is clean, secure, and well maintained.
Required Skills
• Ability to use Episys proficiently
• Experience in collection procedures and related laws and regulations is preferred.
• Experience in loan contract terms and a basic understanding of Bankruptcy laws is preferred.
• Financial Institution experience with an understanding of deposit program, account ownership, and casualty insurance is preferred.
• Excellent verbal and written communication skills.
• Solid math skills.
• Ability to work independently.
• Ability to take initiative and work in a team.
• Detail and goal oriented.
• Organized; good time manager.
• Responsible and Flexible.
About Partners Federal Credit Union:
For more than 50 years, Partners Federal Credit Union has delivered The Partners Difference to our more than 175,000 members, with the highest levels of service, value, access and convenience. Plus, a full array of financial products you’ll find at the biggest banks, including savings, checking, loans, wealth management and the latest in innovative account access. And always with an exclusive connection to The Walt Disney Company that ensures a level of quality unsurpassed in banking. Named one of the 2019 “Best Credit Unions to Work For” by Credit Union Journal, Partners is truly Cast Members serving Cast Members, creating a genuine bond and commitment to service that no other financial institution can match. Join and discover that at Partners, we honor membership for life — because members can confidently rely on us at every stage of it. And because of our connection to The Walt Disney Company, every person who works for Partners is also a Disney Cast Member/employee.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Partners Federal Credit Union.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.