Disney Hospitality Leadership Program (DHLP) Front Office, June 2026-2027
Apply Now Apply Later Job ID 10143138 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Mar. 10, 2026Job Summary:
“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!
About the Role and Program
Can you imagine an office where your workplace is one of our Walt Disney World Resort hotels—featuring legendary storytelling, attention to detail, and exceptional Guest service? Do you want to empower and inspire a team dedicated to creating magical moments for our Guests? If you’re nodding "yes," then the Disney Hospitality Leadership Program (DHLP) Front Office position might be the perfect role for you!
As a Disney Hospitality Leadership Program participant, you’ll be part of a Disney Resorts rotational program focusing on Front Desk and Housekeeping. As a Front Desk leader, you’ll bring the magic of Disney to life by leading the daily operations of our Front Desk, Bell Services, and Concierge teams. As a Housekeeping leader, you’ll be the driving force behind the comfort and cleanliness that define the Disney Guest experience.
Your key responsibilities include:
- Engaging with Excellence: Directly managing the Guest experience on the floor through proactive and interactive engagement, upholding Disney’s renowned service standards.
- Resolving with Care: Handle Guest concerns with empathy and efficiency, turning challenges into opportunities for memorable service recovery.
- Ensuring Safety and Compliance: Ensure operational compliance, as well as strict adherence to all applicable government health regulations.
- Collaborating for Success: Partner to ensure smooth room turnover and a seamless Guest experience.
- Supporting Complex Situations: Lead conflict resolution efforts, providing thoughtful guidance when front-line teams encounter challenging Guest interactions.
- Creating Magical First Impressions: Oversee arrival services including Front Desk, Bell Services, and Concierge to ensure every Guest receives a warm, personalized welcome. (Front Desk)
- Ensuring Room Readiness, Quality & Safety: Coordinate and manage the cleaning and preparation of 120–500 Guest rooms and conduct daily inspections to maintain Disney’s high standards for cleanliness, safety, and presentation. (Housekeeping)
- Driving Continuous Improvement: Demonstrate meticulous attention to detail and a commitment to professional excellence, while driving continuous improvement in all facets of the operation.
Required Qualifications
- College senior, recent graduate, or graduate level student
- Majoring in Hospitality, Tourism, Restaurant and/or Hotel Management, or similar.
- Minimum one year demonstrated leadership
- Experience in Front Office or a Housekeeping environment
- Knowledge of the lodging industry and a passion for delivering outstanding service experience
- Demonstrated ability to work effectively in a fast-paced, collaborative team setting.
- Demonstrated problem solving and decision-making skills
- Demonstrated strong written and organizational skills with attention to detail
- Shown ability to function effectively in a team environment
- Demonstrated strong computer proficiency within a Windows environment
Preferred Qualifications
- Prior or current experience within the hospitality, service or tourism industry.
- Demonstrated multilingual skills, particularly Creole, Portuguese, Spanish, and Vietnamese.
Eligibility Requirements & Programs Information
- At time of application, must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the year.
- Majoring in Hospitality, Tourism, Restaurant and/or Hotel Management, or similar.
- Must be at least 18 years of age.
- Must possess unrestricted work authorization.
- Must provide full work availability.
- Must be aligned with The Disney Look appearance guidelines.
Program Length: Participants must be fully available for the duration of this 12-month program, June 2026 through June 2027.
Housing: This program is based in Orlando, FL. Limited housing opportunities may be available. Please go to the American Campus Communities, for more information: click here
All participants must have reliable transportation to and from work.
About Walt Disney World Resort:
Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
