DVC Infrastructure Administrator
Apply Now Apply Later Job ID 10109457 Location Lake Buena Vista, Florida, United States Business Disney Vacation Club Date posted Dec. 27, 2024Job Summary:
About the Role & Team
The Disney Vacation Club (DVC) Infrastructure Administrator will be responsible for providing operational and cast member support impacting the virtual and physical workspace of the Disney Vacation Club Sales Channel.
If selected for the role, you will report to the Sales & Operations Project Manager.
This is a Full-Time role.
What You Will Do
Process hardware updates for onboarding, transfers, leaves of absence (LOAs), and separations.
Conduct regular hardware inventory audits to track and monitor devices.
Partner with Business Operations and Business Technology to provide guidance, information, and impact decisions to meet business needs.
Perform, coordinate, and implement User Acceptance Testing (UAT) for new system software releases, incident resolutions, and evaluate system and infrastructure solutions.
Communicate system issues, incidents, downtimes, software releases, and outages for DVC Sales & Operations to Tech Partners and DVC leadership.
Document, monitor, and analyze resolutions and improvements for interfacing DVC business systems.
Assist with computer setup, troubleshooting, and daily support for system and equipment issues.
Support special projects, develop training materials, and act as a DVC Systems SME for improvements, system replacements, and partner discussions.
Required Qualifications & Skills
2+ years of experience supporting operations applications.
Ability to move and lift up to 30 lbs.
Must have a valid FL Driver's License with a clean driving record.
Must be comfortable driving and maintaining various sizes of vehicles up to 15 passengers.
Ability to stand or sit for prolonged periods of time.
Experience handling confidential information and effectively communicating incidents and resolutions to various levels of leadership.
Advanced knowledge of computer systems and applications.
Passion for continuous improvement within information technology or project management from an operations perspective.
Technical skills to quickly learn systems, work independently, and collaborate in a diverse team.
Problem-solving abilities with an initiative to make decisions.
Comfortable communicating issues to management and peers.
Excellent planning, organizing, and project management skills.
Availability to work a flexible schedule, including early mornings, weekends, holidays, overtime, and additional assigned duties.
Preferred Qualifications
Previous Experience in a System or Technical Support role.
Previous Experience with Walt Disney World Systems.
Troubleshooting Methodology (Root Cause Analysis).
Experience developing automated forms and workflows.
Education
High school diploma or equivalent experience.
Additional Information
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
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About Disney Vacation Club:
Disney Vacation Club is a leader in vacation ownership and provides families the flexibility to personalize their vacation experiences as their vacation interests change over time. Disney Vacation Club cast members help bring touches of Disney magic to members and guests who stay at any one of 14 Disney Vacation Club destinations, including Walt Disney World Resort; Disneyland Resort; Hilton Head Island, South Carolina and Vero Beach, Florida.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney Vacation Development, LLC, which is part of a business we call Disney Vacation Club.
Disney Vacation Development, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.