General Manager; Walt Disney World Resort

Leadership at Disney is unlike any other role in the world. Here, your experience and industry expertise are magnified through the creativity of the stories we tell, and the legacy of service excellence inspired by Walt Disney himself.   

Within the Disney Resorts Collection, we look to our General Managers to be innovative Leaders and boundless thinkers who inspire our Cast to go beyond the industry standards to create uniquely Disney experiences for Guests who choose to stay within the magic. Surrounded by our amazing portfolio of stories, you have endless opportunities to create exceptional Guest experiences that create memories for multiple generations. You also have the privilege of guiding Front Office, Housekeeping, Recreation, Food & Beverage and Merchandise Cast Members through the chapters of their own personal career stories, curating and enabling hospitality skills that often transfer beyond the hotel roofline.  

It might be seeing a commercial for a vacation at Walt Disney World, watching a trailer for a new movie, or even just seeing a child hold a Mickey Mouse plush – but when you work for Disney, you will experience many moments of pride and satisfaction knowing that you play a part in creating the magic of a brand that’s shined for over 100 years.    

This position will report to the Regional General Manager of Resort Operations and supports a Walt Disney World Resort Property.

What You Will Do

Inspirational Team Leadership

• Provide strategic direction and operational leadership for a resort team, creating a passionate guest- and cast-centric style

• Lead and develop successful teams through performance goal setting and feedback while focusing on achieving operational, financial, creative, and business performance metrics

• Display commitment, enthusiasm, clarity, and sensitivity to the team's needs to ensure cast members are empowered, positive, and engaged

• Lead talent and succession planning across the team to develop diverse bench strength, recognizing critical roles and needs

Exceptional Guest Service

• Drive the resort experience by using strategic support partnerships and integration to provide a world-class hotel experience and level of service

• Proactively focus on anticipating the diverse needs of our global consumers and translating these needs into highly relevant and meaningful guest experiences

Business Results

• Embrace change as an opportunity to grow while cultivating skills of organizational change to help leaders and teams through transitions

• Provide inspiring leadership and direction for environment, conservation, safety, and social responsibility initiatives

• Create and maintain meaningful relationships in matrix organizational that drives needed business results in a collaborative manner

• Lead and support the resort in the achievement of financial and operational targets

Required Qualifications & Skills

• Minimum of 10+ years’ progressive leadership experience in hospitality or a related field

• Consistent track record driving change, innovation, and service excellence

• Leader who enables the overarching strategy and gets results through creative sensibilities, strong business insight, and critical thinking

• Demonstrated experience delivering operational excellence and leading businesses to strong financial performance

• Experience in a multicultural environment

• Demonstrated ability to inspire & drive passion and teamwork with a dedication to excellence

• Leader who recognizes, retains, and invests in the development of talent and the growth and satisfaction of the teams

• Ability to build and cultivate relationships with cross-functional partners and operate successfully in a matrix environment

• Ability to lead in a collaborative style as well as communicate in an engaging and impactful manner

• Demonstrated passion and dedication to diversity and inclusion including inviting varied perspectives, fostering an inclusive work environment, and supporting workforce diversity

• Ability to benchmark both internally and externally to achieve best practices

Preferred Qualifications

• Experience in the hospitality industry with a luxury brand/property

• Experience with leading multiple premium full and quick-service food & beverage locations, as well as social and group catering

• Advanced degree in hospitality or a related field, MBA, or technical/hospitality professional certification

Education

Bachelor’s degree in hospitality, business, or a related field or equivalent experience

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.