Manager, Employee Relations

Job Summary/Purpose of Position

This role will perform Manager, Employee Relations related duties to include:

• Enhance the employee experience by engaging with leaders and employees during critical moments in the life cycle of the employment relationship.
• Conduct timely, objective, and thorough internal investigations including but not limited to allegations of harassment, discrimination and retaliation.  
• Maintain detailed and accurate accounts of investigations with timely memorialization of the notes and supporting documents into the case management system. 
• Produce and share written and/or verbal summaries of findings, conclusions and recommendations to internal stakeholders.
• Collaborate and partner closely with Labor Relations, HR Business Partners, Diversity & Inclusion, and other HR/DI functional teams to advance the work.   
• Analyze ER data and metrics for themes, trends, and root cause identification.
• Integrate key partners across Disney Experiences to drive solutions that promote employee engagement and business results.

This position will be located in Orlando, FL.

Required Qualifications and/or Skills.

• Minimum 3-years of strong influential leadership experience or in a professional-level role.
• Critical thinker with demonstrated experience leading complex investigations.
• Ability to analyze data, trends, and insights to identify the root cause of the event.
• Demonstrated experience in consulting and/or delivering recommendations for accountability and solutions.
• Strong written and verbal communication skills with the ability to influence and communicate effectively at all levels of the organization.
• Ability to build strong, inclusive, and collaborative working relationships.
• Strong conflict resolution skills.
• Ability to manage high priority demands. Strong organization and time management skills. Able to prioritize workload and support projects against strict deadlines. 
• Strong presentation skills; must be able to confidently make recommendations to senior business leaders or HR/DI partners for improved employee relations and business results based on data and findings.
• Broad knowledge of employee relations, complex workplace investigations, federal and state laws / regulations (including but not limited to Title VII, ADA, ADAAA and FMLA).
• Ability to manage competing, high-priority demands; prioritizing workload, managing projects and multiple responsibilities against strict deadlines.
• Ability to handle highly sensitive and confidential situations with objectivity. 
• Ability to work independently and be part of a team environment while developing highly effective and valued professional relationships with peers, colleagues, and cross-functional teams.
• Ability to handle highly sensitive and confidential situations with objectivity.

Preferred Qualifications

• Bilingual Spanish speaking/writing
• Experience in working in an environment with employees covered by Collective Bargaining Agreements

Required Education

• Bachelor’s degree in business, human resources, psychology, sociology, industrial labor relations or related field and/or equivalent work experience.
• Law or Advanced degree preferred