Operations Training Manager
Apply Now Apply Later Job ID 10151234 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted May 22, 2026Job Summary:
About the Role & Team
The Operations Training Manager will inspire and lead the team responsible for delivering training for new and existing Cast Members. Your team will provide a warm and welcoming Cast Training Experience including creating and communicating training schedules, facilitating classes and performance requirements, and delivering on-the-job training. You will integrate information, processes, and best practices across Operations Training, and partner with Labor and other cross functional teams. You will lead a team comprised of both hourly, non-union and hourly, union Cast Members at multiple locations across Walt Disney World. You will report to the Regional Training Manager.
What You Will Do
Manage Cast Member onboarding training observing the training progression standards (training schedules, property orientation, on-the-job training)
Oversee the daily delivery of all job-specific training (technical, regulatory, train the trainer, updates) ensuring alignment with learning performance models and an understanding of the uniqueness of each line of business and contractual requirements to ensure implementation
Partner with Operations Leaders to assess training needs and determine strategic learning solutions that support both guest experience and business objectives
Oversee the daily delivery of site orientations and welcome sessions
Observe/audit facilitators delivering training at the site level
Plan and communicate training (regulatory, safety, recertification, and ongoing updates)
Partner with Coordinators of Training and Training Liaisons within the Operation to support the property level trainer designation process (recruit and develop Disney Trainers)
Promote a "Guest service excellence" approach for all client interactions and product support
Lead with a process improvement approach to improve connection points, process, and product
Collect and analyze data to support performance improvement recommendations and solutions
Required Qualifications & Skills
• 3+ years of experience leading an operation
• Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies
• Project management skills including defining detailed project timelines and achievable, measurable tasks
• Experience identifying opportunities for improvement
• Handle confidential and regulatory information discreetly
• Schedule availability to include weekends, variable shifts and holidays
Education
Bachelor's degree or demonstrated equivalent experience
Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
The hiring range for this position in Florida is $68,600.00-$91,900.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About Walt Disney World Resort:
Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
