Associate Manager, Cast Scheduling
Apply Now Apply Later Job ID 10079120 Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Feb. 05, 2024Job Summary:
The purpose of this role is to provide leadership support to the Cast Scheduling team. This role provides supervision, guidance and coaching for team members on a daily basis ensuring that Schedulers produce and maintain effective working schedules according to pre-determined labor plans, monitor compliance of labor policies and scheduling guidelines, and assign appropriate frontline workforce to deliver smooth operations and create a great guest & client experience.
Responsibilities:
- Provide day-to-day leadership support, supervise, coach and guide for Scheduling team members
- Provide process support and advice to Scheduling team members to resolve scheduling issues and sustain effective partnerships between the Scheduling team, HR teams (i.e. Learning & Development, HRIS, HR operations, Frontline recruitment) and Operations teams (i.e. Entertainment, Park Operations, Hotel Operations, Merchandising, Facility Services, F&B, Security)
- Ensure work schedules are generated according to scheduling guidelines, labor standards, operational and statutory requirements, balancing business and staff needs.
- Continuously evaluate scheduling methodologies and the end-to-end scheduling process to suggest improvements
Requirements:
- Bachelor's degree is Human Resources, Business Management, Finance or related disciplines
- Min .of 5 years of working experience with 2 years in supervisory role, and experience in frontline operations and scheduling is a plus
- Strong collaboration skills with stakeholders across all seniority
- Solid understanding in Employment Ordinance, HR Policy and Workforce Planning & Scheduling Systems
- Strong Excel skills in basic workforce data analysis
HKProfessional #LI-AI1
About Hong Kong Disneyland Resort:
Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.