Associate Specialist / Specialist, Ticketing Services (Short Term Contract)
Apply Now Apply Later Job ID 10114933 Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Mar. 05, 2025Job Summary:
The Associate Specialist / Specialist, Ticketing Services position is responsible for the exciting behind-the-scenes functions that keep the Hong Kong Disneyland Resort operating effectively.
This position is responsible for the product development of complex Hong Kong Disneyland products related to Galaxy, including, but not limited to, bundle sales on tickets, meals, and special experiences. The position requires strong attention to detail and accuracy, and the ability to provide deliverables with high-quality standards within tight schedules.
Responsibilities
Perform the product development related to Galaxy including but not limited to ticket codes (PLU), access control, access calendar, prices, discount, sales programs, etc. The product on Galaxy does not limit on park admission, it also includes F&B coupons, F&B table dining sales, special merch items, special event admission (Magic Access sales events), Special experiences (Disney Tours), etc.
Be the advisor to other relevant teams on the transaction flows in Galaxy and the related systems/platforms (e.g. OLS, OLT, OTE, Entitlement, etc.)
Develop the transaction process flow related to Galaxy to ensure accuracy and efficiency and manage the user experience on the user menu
Be the SME Trainer to all Galaxy users and prepare the training materials
Requirements
Higher Diploma in Business Administration, Computer Science, Information Technology, Tourism, Operation Management, and Industrial Engineering related disciplines
Preferably 3-5 years’ of relevant experience
Knowledge in hotel and ticketing system would be an advantage
Knowledge in Galaxy, Opera, and Business Objects (BO) are required
Independent, demonstrated strong attention to detail and accuracy
Self-motivated with excellent partnership, interpersonal and communications skills
Strong problem solving skills, with an aptitude for identifying creative solutions
High integrity and uphold confidentiality
Excellent communication skills in written and spoken English and Chinese
Less experienced candidates will be considered for the Associate Specialist, Ticketing Services position
HKProfessional #LI-KY1
About Hong Kong Disneyland Resort:
Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.