Disney Youth Education Series Representative – Full Time
Apply Now Apply Later Job ID 1194912BR Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Apr. 17, 2024Job Summary:
As the Facilitator of the Youth Education Series (Y.E.S.) Programs, this individual will be the Disney interface for local and international student groups. They will be accountable for conducting educational experiences at Hong Kong Disneyland.
HKD$6,000* Special Welcome Reward paid out upon successfully joined by this position with completion of 6 months of continuous employment
*Terms & Conditions to be applied
Responsibilities:
- Direct report to Youth Education Series (Y.E.S.) Guest Service Manager (GSM), to assist and monitor daily operations and labor support level for Y.E.S. program, ensuring all programs are delivered and conducted in the most professional manner;
- Responsible for overseeing daily performance of all Y.E.S. team members including but not limited to Y.E.S. facilitators, where timely feedbacks shall be delivered through quality conversation or coaching session;
- Assist Y.E.S GSM to review, analysis, and make necessary approval for all special Y.E.S. program booking requests according to program capacity, labor support, attractions and restaurants availability under different attendance bands;
- Collaborate with key external and/or internal work partners of various operation teams to ensure pre-arrival materials for Y.E.S. program are well prepared and on-day logistic coordination for seamless program experience;
- Prepare weekly roster for Y.E.S. facilitators and other team members (if applicable) to ensure adequate manpower support;
- Consistently review future programs demand and work closely with scheduling team to allocate resources to support Y.E.S. business growth;
- Prepare new hires onboarding materials and conduct program training;
- Must be able to work independently with ability to handle difficult and/or ad-hoc situations by utilizing available resources to address and resolve guest concerns;
- Ensure Y.E.S. team members are complying with the Disney Service Qualities and Service Guidelines;
- Performs any other duties and responsibilities as assigned by Y.E.S. GSM, Sales and Park Operation leaders
Basic Qualifications:
- Program facilitation experience in hospitality sector or other relevant industry
- Extensive knowledge of Disney Parks and Resorts Operations
- Excellent command of written and verbal communication skills (English, Cantonese & Mandarin preferred)
- Team spirit, Guest oriented, patient, positive thinking, logical problem-solving mindset with strong safety and Guest service awareness
- Exceptional interpersonal skills and focused on delivering quality Guest experiences and service excellence
- Able to perform in a fast-paced and sometimes stressful working environment
- At least 5 years' experience in relevant industries with 2 years in supervisory level
- Willingness to work at different locations in the Resort area, including outdoor locations
- Willingness to work in shifts
- Fluent in English, Cantonese and Putonghua
- Proficient in Microsoft Office including Word Processing, Excel and PowerPoint
Additional Information:
Schedule AvailabilityOur Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company.
Submitting Your Application
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application in ENGLISH by clicking “Next” on each page, then “Submit” on the final page.
About Hong Kong Disneyland Resort:
Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Hongkong International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.