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Overnight Resort Call Center Representative - Full Time

Apply Now Apply Later Job ID 1134728BR Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Mar. 03, 2024

Job Summary:

Welcome Reward HK$3,000* will be paid to new employees upon the successful completion of 3-month probation period.
*Terms & Conditions to be applied


At the Hong Kong Disney Resort, Guests have the opportunity to experience not only our Magical Parks and Resort Hotels, but our service as well. That service begins with their very first phone call. Assisting Guests to create a magical experience just for them is the main role.

This position requires overnight duty upon completion of on-the-job training and job shadowing. Shift hours will be from 10:45pm to 8:15am, job holder of this position will be entitled to Frontline Transportation Allowance and Overnight Shift Premium. Monthly base salary including allowance up to HK$24,000.

Responsibilities:

  • Handle high volume of phone calls, which may be called for different purposes, from our Guest
  • Provide one-stop excellent Guest services promptly
  • Operate Resort Call Center systems and applications in an accurate and efficient manner

Basic Qualifications:

  • Ability to speak fluent Cantonese, English, and Putonghua. (Non Chinese speaking candidates are welcome!)
  • Ability to reflect a professional image while maintaining Guest privacy
  • Good team player, self-initiative and strong sense of responsibility
  • Full-Time availability is required. This role is Full-Time and requires full availability for any shift, including overnight shifts

Preferred Qualifications:

  • Overnight shift is required
  • Preferably with previous work experience in Hotel, customer services, or tourism industry
  • Preferably with tertiary education qualification from Hotel, Hospitality or Tourism Management courses
  • Preferably with computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing

#LI-DNI

Additional Information:

SCHEDULE AVAILABILITY
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application in ENGLISH by clicking “Next” on each page, then “Submit” on the final page.

Keyword: hotelexp,hkdlaug,bazaarjob

About Hong Kong Disneyland Resort:

Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Hongkong International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.

Apply Now Apply Later

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