Security Operations Manager, Intelligence & Communications
Apply Now Apply Later Job ID 10148005 Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Apr. 17, 2026Job Summary:
We are seeking an experienced Security Operations Manager, Intelligence & Communications to lead the day-to-day operations of a 24/7 Intelligence & Communications (I&C) Center at Hong Kong Disneyland Resort. This role plays a critical part in ensuring guest, Cast, and asset safety through intelligence collection, analysis, reporting, and stakeholder collaboration across local, regional, and global levels.
Key Responsibilities
- Lead and manage daily operations of the 24/7 Intelligence & Communications Center, ensuring continuous coverage, operational readiness, and service excellence
- Collect, analyze, and assess security- and safety-related intelligence from internal sources, external partners, vendors, and open-source platforms
- Prepare and disseminate regular intelligence reports covering HKDL, Hong Kong & Mainland China, APAC, and global theme park industry trends
- Partner closely with internal stakeholders, other Disney security operations centers, and external agencies including law enforcement and government bodies
- Proactively evaluate and implement technologies to enhance intelligence gathering, reporting, communications, and operational coordination
- Train, coach, and develop I&C Center team members to maintain high professional, analytical, and communication standards
- Support crisis management and time-critical decision-making during incidents or peak operational periods
Qualifications & Experience
- University degree required; postgraduate qualification in security, intelligence, or emergency management preferred
- Minimum 10 years of experience in the security field, with exposure to intelligence operations or security operations centers
- Experience managing large teams (50+ headcount) is an advantage
- Strong knowledge of intelligence platforms, OSINT tools, CCTV, access control, incident management, and mass notification systems
- Bilingual or trilingual proficiency in English, Cantonese, and Putonghua
- Professional certifications such as CPP, PSP, CEM, or intelligence-related credentials are desirable
- Strong analytical, stakeholder management, briefing, and decision‐making capabilities
- Proven ability to handle sensitive or classified information with discretion
HKProfessional #LI-AI1
About Hong Kong Disneyland Resort:
Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.