Specialist, Merchandise E-commerce
Apply Now Apply Later Job ID 10118378 Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Apr. 15, 2025Job Summary:
Ecommerce Specialist, Merchandise is responsible for providing support for our online merchandising strategy, enhancing the user experience, and driving sales through our ecommerce platforms including but not limited to own channel and China ecommerce platforms.
Responsibilities:
Oversee daily activities on ecommerce platforms, ensuring smooth transactions and optimal performance.
Oversee the product listing process, ensuring timely delivery, accurate product descriptions, images, and stock levels on ecommerce platforms.
Collaborate with Guest Relations and third parties to handle customer inquiries and resolve issues to maintain high satisfaction level.
Generate regular reports on key performance indicators (KPIs) related to merchandising, sales, and customer engagement.
Implement effective online merchandising strategies that align with business goals.
Assist line manager for any potential Merchandise online initiatives.
Requirements:
Bachelor degree in Business or related discipline
Minimum 3 years of solid experience in ecommerce merchandising, preferably with a focus on China ecommerce platforms
Fluent in Mandarin and English (written and spoken)
Working knowledge of merchandise system, data mining and spreadsheet
Experience in China ecommerce operations, including policies, tools, and best practices
HKProfessional #LI-CL1
About Hong Kong Disneyland Resort:
Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.