Specialist, Ticketing Services (1-year contract)
Apply Now Apply Later Job ID 10155558 Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Jul. 16, 2026Job Summary:
The Specialist, Ticketing Services is responsible for the development and implementation of product offerings within Hong Kong Disneyland's ticketing system, Galaxy, supporting a wide range of business initiatives across ticketing, F&B, merchandise, hotel and special experiences. This role serves as a subject matter expert on ticketing system and its related sales ecosystem, leveraging extensive knowledge of multiple sales channels, product offerings and integrated systems to deliver accurate, innovative and seamless solutions that enhance both business performance and Guest experience. The position also plays an integral role in driving process improvements and supporting the successful launch of new products across the resort.
Responsibilities:
Perform the product development related to ticketing system including but not limited to ticket codes (PLU), access control, access calendar, prices, discount, sales programs, etc.
Be the advisor to other relevant teams on the transaction flows in ticketing platform and the related systems/platforms
Develop the transaction process flow related to ticketing system to ensure accuracy and efficiency and manage the user experience on the user menu
Be the subject matter expert Trainer to all internal users and prepare the training materials
Requirements:
Higher Diploma in Business Administration, Computer Science, Information Technology, Tourism, or other related disciplines
Minimum 3 years of relevant experience. Experienced in the theme park operations is advantageous
Knowledge in Galaxy, Opera, and Business Objects (BO) are required.
Highly detail-oriented with a strong focus on accuracy, controls and process governance.
Self-motivated, adaptable and capable of managing multiple priorities in a dynamic environment.
Excellent command of written and spoken English and Chinese (Cantonese and Mandarin)
Candidates with less experience will be considered as Associate Specialist, Ticketing Services.
HKProfessional #LI-CL1
About Hong Kong Disneyland Resort:
Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.