Coordinator, DTC Content Ops, EMEA

Overall Purpose of the Role 

Working in dedicated team, this role is responsible for managing the delivery of high quality, value-for-money TV, and Feature materials to Disney’s Direct to Consumer platforms, primarily Disney Plus. Working on all D+ content including D+ EMEA Originals, EMEA Acquisitions and Disney branded content. Working with internal stakeholders and external vendors and in line with department standards, strong communication, the ability to multi-task, manage high volume and remain calm under pressure is essential. In addition, excellent customer focus and communication skills are key.  

Areas of Responsibility:

Asset Preparation Responsibilities.  

• Raise accurate and timely orders to commission the creation and delivery of audio, video, art & metadata, for specific titles across multiple languages, recognising unique requirements for each while ensuring creative consistency and cost control. 

• Work with third-party vendors to agree delivery schedules. Track the completion of projects using reporting tools. 

• Work with third part licensors / Postproduction companies to track the timely delivery of content into Disney to required technical specification. 

• Update and maintain records to reflect current delivery status of materials and specifications.  

• Ensure stakeholders and business partners are kept fully informed of any issues that might impact material delivery timelines.  

• Liaise with internal colleagues to ensure that localised assets are ordered and production schedules meet agreed delivery timelines.  

• Research Disney inventory systems to establish available elements and request asset movements as required. 

• Raise accurate and timely purchase/work orders, resolve invoice queries.   

• Action QC failures, rejections and recall notifications and update/replace materials as required.  

• Management of workflow and tasks to be undertaken within agreed SLA timelines. 

Other General Activities:

• Attend and contribute to Team, vendor meetings, and applicable stakeholder meetings. 

• Work effectively with departmental colleagues and cross-functionally with other members of studio operations.  

• Work with TWDC Accounts Payable to resolve Vendor billing issues.  

• Develop and maintain strong working relationships with internal and external parties.  

• Maintain a strong awareness of technical developments in the digital media space. 

• Adhere to defined agreed business processes, taking opportunities to improve.  

• Drive to continually develop knowledge of the product slate, media types and the territories, including customers & market dynamics. 

• Provide training for colleagues as required.  

• Participate in systems testing and contribute suggestions for workflow and systems improvement. 

• Provide holiday and sickness cover for colleagues under the ‘Buddy’ scheme.  

Experience and Professional Qualifications Required:

• Experience in TV or Non Linear Distribution/Post Production required. 

• Experience of high and ultra-high-definition technology, new media and electronic file delivery an advantage. 

• Experience of Mastering QC analysis and corrective recommendations an advantage 

• Project management skills and experience essential 

• Working knowledge of Microsoft Excel, Google Docs, Slack, Smartsheet, Airtable. 

• Good knowledge of SAP a great advantage 

Competencies Required:

• Stays current on business issues, industry trends, and technological advances 

• Interacts well with people who have different backgrounds and work styles 

• Excellent communication and interpersonal skills. 

• Listens and asks questions to ensure understanding. 

• Conveys relevant information in a candid and timely manner 

• Uses technology to facilitate better results  

• Keeps commitments 

• Ability to prioritise  

• Demonstrates flexibility in response to changes 

• Remains productive despite uncertainty 

• Earns the trust and respect of colleagues, partners and customers 

• Treats others with respect 

• Supports productivity and morale of the team 

The Perks:

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Disney+ Subscription
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.