Senior Manager, Partner Growth EMEA
Apply Now Apply Later Job ID 10140417 Location London, United Kingdom Business The Walt Disney Company (EMEA) Date posted Jan. 20, 2026Job Summary:
About the Role & Team
Disney+ is The Walt Disney Company’s Direct-to-Consumer (DTC) video entertainment service, delivering world-class content from Disney, Pixar, Marvel, Star Wars, National Geographic and Star. Available across multiple platforms, Disney+ offers an easy-to-use experience for millions of customers globally.
Within EMEA, our partners are one of the most powerful channels for Disney+ growth. This role is pivotal in shaping how customers experience Disney+ through our partner ecosystem. By optimising the entire lifecycle for partner-acquired customers - from first awareness through activation, engagement, and retention - you will directly impact KPIs that matter most: activation rates, engagement levels, and customer lifetime value.
What You’ll Do
Lead Partner Lifecycle Growth: Set the direction for the full lifecycle for partner-acquired customers, delivering initiatives and creating frameworks that increase sign-ups, drive higher activation, improve content discovery, boost engagement, and extend lifetime value.
Drive Strategic Analysis & Insights: Use data, insights, and modelling to identify and evaluate growth opportunities. Translate complex data into clear narratives and actionable recommendations.
Influence Product & CX Improvements: Operate at the intersection of commercial and product/tech, collaborating with Product, VX, Technical Account Management, Merchandising, Partner Marketing, Legal, and global/local market teams to optimise partner-integrated experiences and deliver customer-first solutions.
Coordinate Cross-Functional Delivery: Ensure major partner lifecycle initiatives - such as new product feature launches, merchandising transformations, or high-impact marketing campaigns - are delivered on time, in scope, and with measurable KPI impact.
Executive-Level Engagement: Prepare and deliver well-structured presentations for DTC leadership, explaining complex situations clearly and simply.
Key Performance Indicators
Growth in Disney+ subscribers and revenues acquired through third-party partnerships.
Partner activation metrics (activation rates, time to activate).
Partner engagement metrics (weekly hours streamed, reduction in non-streamers).
Reduction in churn for partner-acquired customers.
Required Experience & Skills
Ability to analyse and optimise customer lifecycles to deliver better experiences and outcomes.
A self‑starter who thrives in a matrix organisation, effectively delivers through others, and is comfortable navigating ambiguity.
Experience in a DTC business improving customer experience and driving engagement.
Strong commercial and product/tech acumen, with experience bridging both areas.
Skilled in leveraging data and insights to identify opportunities and influence decision-making.
Competent in modelling and translating data into compelling business recommendations.
Proven success working cross-functionally to deliver complex initiatives in a fast-paced environment.
Familiarity with OTT, Pay TV, Telco, and partner ecosystems is a plus.
Highly organised, able to balance multiple priorities and maintain clarity under pressure.
Self-motivated and comfortable working independently with minimal supervision.
Strong communication skills, including proficiency in creating executive-ready presentations and memos using PowerPoint, Word, and Google Suite.
The Perks:
25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Disney+ Subscription
Excellent parental and guardian leave
Employee Resource Groups – WOMEN@Disney, Disney MOSAIC, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
About The Walt Disney Company (EMEA):
Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with The Walt Disney Company Limited, which is part of a business we call The Walt Disney Company (EMEA).
The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.