Trade Manager - The Disney Store

About The Role & Team

As a Trade Manager at The Disney Store, you'll play a pivotal role in shaping the future of our e-commerce business across multiple markets. Working closely with the trading team, the planning team, and the Senior Trade Manager, you'll be at the heart of planning and trading our websites to maximise sales and margin, ensuring we meet and exceed all targets.

Your expertise will drive the development and execution of key performance indicator (KPI) plans for all our e-commerce channels, underpinned by insightful analysis of past performance and a keen understanding of product strategy. With a collaborative spirit, you'll contribute to the creation of our quarterly 'playbook' aligned with the critical path, bringing creativity and commercial acumen to every challenge. If you're passionate about delivering results and want to help craft the magic of Disney for millions of families, this opportunity is your chance to join a team where integrity, inclusion, creativity, collaboration and community are at the core of everything we do.

Be you, be here, be part of the story!

At The Walt Disney Company, magic is more than just a word; it's a way of life. For a century, we've been inspiring imaginations, celebrating diversity, and bringing families together through our beloved stories, characters, and experiences. From our iconic theme parks and resorts to our groundbreaking films, television shows, interactive media and products, we're dedicated to creating magic that knows no bounds.

This is a permanent position located at our London office in Hammersmith, requiring four days of on-site attendance per week.

Values

You'll join a team grounded in our Disney values, acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

What we're looking for

• Collaborate with the Senior Trade Manager and key stakeholders to shape and deliver the Annual Operating Plan (AOP) for the e-commerce business, ensuring all voices are heard and valued throughout the process.
• Partner with the planning team and Senior Trade Manager to gain a deep understanding of product strategy, co-creating inclusive KPI plans across all e-commerce channels.
• Use insights from past performance to inform and adapt plans that drive KPIs, supporting sales and margin targets across all sites whilst championing diverse perspectives.
• Work alongside the Senior Trade Manager to co-develop the quarterly 'playbook' aligned with the critical path, fostering creativity and teamwork at every stage.
• Bring innovation to the planning and execution of in-season online promotional activity, optimising sales, margin and KPIs, and ensuring promotional mechanics and onsite experiences are accessible and engaging for everyone.
• Provide valuable data insights on franchise, category and markets, supporting collaborative product and KPI planning that reflects the needs of all communities.
• Engage with the digital marketing teams to co-create trade plans, responding to in-season shifts and commercial promotions that meet sales, margin and traffic targets, whilst driving inclusion and accessibility.
• Work closely with the Site Merchandiser to ensure weekly product launches deliver the desired sales outcomes, welcoming feedback and input from all team members.
• Collaborate with the planning team to adapt stock distribution, maximising sales and margin, and considering the diverse needs of our customer base.
• Take ownership of e-commerce forecasts, sharing information with marketing, guest services and distribution centre teams to promote transparency and enable agile planning.
• Develop personalisation sales plans by market, type and channel, partnering with the distribution centre to ensure targets are mutually agreed and resources are allocated fairly.
• Support and empower the Trade Merchandising Assistant, ensuring business plans, priorities and events are clearly communicated, and that everyone feels included and valued.
• Build strong relationships with all stakeholders to identify and deliver e-commerce opportunities, fostering a culture of collaboration and shared success.
• Champion e-commerce delivery and customer experience strategies for each market, working with EDC, guest services and production teams to ensure every customer's journey is magical and welcoming.
• Lead and support other ad hoc projects as needed, embracing new challenges with curiosity and an inclusive mindset.

Required Qualifications & Skills

• Demonstrated e-commerce merchandising expertise, with essential retail experience, enabling innovative product strategies that delight our diverse guest base.
• Proven ability to collaborate across departments, fostering teamwork to achieve shared goals and deliver exceptional results.
• Experienced in leading and developing teams, inspiring colleagues to reach their potential in an inclusive and supportive environment.
• Advanced proficiency in MS Office and Excel, using these tools to streamline processes and empower effective decision-making.
• Highly numerate with robust analytical, commercial, and strategic thinking skills, ensuring data-driven insights guide our business forward.
• Exceptional planning, organisation, and attention to detail, contributing to seamless operations and magical guest experiences.
• Influential communicator at all levels, able to engage and motivate partners, stakeholders, and team members alike.
• Culturally sensitive, embracing diversity and creating a welcoming atmosphere for all guests and cast members.

The Perks

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: entitled to discounts on designated Disney products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Resource Groups - WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.