Guest Relations (IA) Bench, WDW (Lake Buena Vista, FL)- Part Time
Apply Now Apply Later Job ID 1329854BR Location Orlando, Florida, United States / Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Jan. 01, 2026Job Summary:
Guest Relations Cast proactively engage with Guests, while upholding our Disney heritage and traditions for world class Guest Service. They are dedicated to the Guest experience, assessing individual needs and proactively develop personal individualized experiences for our Guests. We make MAGIC!
Responsibilities:
- Guest Relations Cast are equipped with real-time park information to share tips, and tricks to maximize Guest’s visit
- Manage recovery tools to aid in an array of situations including handling critical issues, navigating escalated interactions and being dispatched to operational downtimes
- Handle conflict resolution, resolve Guest concerns, and make decisions in high-pressure situations through a delicate balance of integrity, empathy, and care
- Work in a partnership setting where they must communicate extensively and adjust quickly to operational changes providing support across the entire Walt Disney World property
- Flexible and support unusual and unplanned situations by performing crowd control functions, responding to operational downtimes and other isolated incidents and distributing Guest service recovery
- Engage with over 20 high-tech applications and systems, often using multiple at the same time while maintaining Guest confidentiality
- Coordinate My Disney Experience profiles, ticket entitlements, and Guest itineraries. Guest Relations Cast also assist with ticket entitlement modifications, payments, and exceptions
- Provide information on services for Guest with disabilities, language assistance, and dining reservations
- Assist in an array of roles, including the Guest Experience Team; at all four Theme Parks, Disney Springs, both Water Parks and ESPN Wide World of Sports
Basic Qualifications:
- Six (6) months of Walt Disney World experience
- Meet Walt Disney World Transfer Guidelines: No more than one (1) reprimand in the past six (6) months and no more than four (4) attendance entries in the past six (6) months
- Passion and familiarity of Disney Products
- Verbal and written communication skills
- Demonstrate and display the 5 Keys
- Comfortable working independently with limited direct leadership
- Computer, mobile device and technical proficiency with the ability to navigate between multiple and concurrent complex applications
- Prolonged standing and walking to assist with Guests, and maintain crowd control during peak operational hours in indoor and outdoor settings during different weather conditions, including direct sunlight
- Part-Time requires full availability for any shift, (3) days per week, including nights, weekends, and holidays. Two weeks of Full Availability required for Training.
Preferred Qualifications:
- Bilingual: Spanish, Portuguese, Japanese, French & German
- Experience with cash handling including multiple forms of payment, foreign currencies, credit card transactions & discounts
- Experience working with ticketing systems, hotel management systems, and/or other point of sales platforms
- Prior experience in a customer service, support, or problem-solving role
Additional Information:
KEYWORD: WDWCasting, WDW Casting, WDWCASTING WDW: Walt Disney World Casting Hourly Jobs WDW HourlyDisability accommodation for employment applications
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
About Walt Disney World Resort:
Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
