Lead Coordinator, Support Services

Department/Group Description:

Real Estate Operations is responsible for the day-to-day logistical operation and management of the CRE West Coast Portfolio locations. They ensure business is conducted in a clean, safe, and efficient work environment while proactively protecting the value of the Company’s physical assets, working in tandem with the CRE Infrastructure teams to maintain and improve areas as applicable. They act as the “eyes and ears” of the organization providing a high level of guest service to all company divisions ensuring a positive “employee experience” for all.

Responsibilities of the Role:

• Act as immediate and accessible on-site CRE operations contact, represent the team for amenities and services that fall under the Operations umbrella
• Provide creative, alternative, innovative and efficient solutions when possible for the avenues of service that are handled by the Support Service team
• Maintain consistent CRE standards and processes when engaging with onsite BU teams and level-set SLA’s to accommodate specific needs for support
• Work and collaborate with onsite BU facility representatives on a regular basis to provide support when appropriate
• Conduct and/or participate in site walks of locations for information gathering regarding employee concerns, space requests, work orders or moves as the need arises; increase appropriately to immediate manager as necessary
• Plan, coordinate and complete office moves and relocations (non-production) as the need arises on property working with contracted vendor for pricing and efficiency
• Provide move service support through contracted vendor for requests requiring physical labor and working with BU points of contact to provide that labor for specific BU requests that fall outside the CRE avenues of support
• Maintain accurate assessment of furniture availability and inventory and/or provide connection to the D&D team for support with any new furniture requests
• Work with manager to advise and lead all aspects of third party contracted vendors for Support Service functions, ensuring they are providing the agreed upon service levels and pricing as required including Mail Service, Move Service and Tenant Service vendors
• Engage as needed with parking requests for employees partnering with the landlord, the CRE Parking Service team, and the BU as required
• Work with D&D project management team when appropriate to provide on-sight partnership for logistics
• Manage relationship with landlord point of contact to represent the company as needed; looping in CRE Space and Occupancy teams as required for areas outside our operational purview
• Required to work with flexible schedule and occasional overtime as needed
   

Hiring Requirements:

• High school diploma or equivalent
• Several years minimum in facility or operations field with direct customer service component
• Must be highly organized, accountable, thorough, and possess the ability to meet deadlines in a dynamic environment
• Must be flexible and a teammate
• Strong communication and social skills
• Ability to excel in independent working environment with very strong customer service skills
• Familiarity with technology and systems including Microsoft Office, Outlook, Excel and Auto CADD
• Must be reliable and dependable with time management as this role is independent and solo in the location
   

Additional Information:

Some soft skills that will be useful to the role are confirmed customer service affinity to relate to employees, confirmed proactive problem-solving skills, shown judgement and perseverance in challenging situations, ability to mult-task and prioritize optimally, and the ability to get along with all levels of the Company in a professional manner.

The hiring range for this position in California is $70,500.00 - $94,400.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.