Manager, Ad Operations
Apply Now Apply Later Job ID 10092784 Location Santa Monica, California, United States Business Disney Advertising Date posted Jun. 10, 2024Job Summary:
Disney’s Addressable Ad Operations team is seeking a Manager of Ad Operations who will be an exceptional addition to our Sales and Advertising Operations team on one or more of our exciting brands. These brands are composed of The Walt Disney Company’s (NYSE: DIS) global entertainment and news television properties, owned television stations, as well as radio and publishing businesses. This includes the ABC Television Network, ABC Owned Television Stations Group, ABC Studios, ESPN, Hulu, Disney Channels Worldwide, Freeform, FX and National Geographic as well as Disney/ABC Domestic Television and Disney Media Distribution.
Job Summary:
As a manager, you will be responsible for improving Disney’s video ad delivery by ensuring all aspects of our client service, campaign management, and implementation processes are optimized to fulfill our revenue goals. Reporting to the Director of Ad Operations, this role will oversee a team of Account Managers and a Senior Ad Operations Specialist, facilitate best-in-class client service, as well as partner closely with Ad Ops and Planning leads to best operationalize campaign setup through our proprietary tech stack. The right person for this role is both dynamic and goal oriented, has technical competencies, leads by example and has excellent cross-departmental interpersonal skills.
If you are someone who has the passion to lead and mentor a team, be a strategic inspiring leader and drive technical innovation and process, then this is a great role for you!
Responsibilities and Duties of the Role:
Develop a team of Account Managers and a Senior Ad Operations Specialist with the positivity and leadership necessary for them to successfully lead their books of business
Establish a deep understanding of their direct report’s revenue support in order to partner effectively with Ad Sales
Maintain and improve operational workflow for campaign management & trafficking implementation across all Disney’s tech platforms
Identify and suggest ad server or OMS enhancements to maintain needs of the business.
Drive critical thinking with immediate team and managerial counterparts
Oversee and maintain training documentation and Disney Ad Operations’ process workflow to ensure new hires excel in their on-boarding
Serve as primary support for team members who meet an internal or external business challenge
Maintain deep comprehension of ad server delivery logic and industry standards
Have a deep understanding of sales flow processes and partner with Planning and Ad Ops leads to review post-launch benchmarks and conceive efficiency improvements with measurable results
Coach and mentor team members with tangible and frequent performance feedback, maximizing retention and focusing on career growth for direct reports
Support and collaborate with various internal teams such as Sales Planners, Account Executives, Creative Services, Integrated Marketing, Finance, and Research
Provide after-hours support for any client-related emergencies, as necessary
Required Education, Experience/Skills/Training:
Minimum of 5 years of professional experience, with at least 3 years of Ad Sales Operations and 2 years directly managing or mentoring multiple individual contributors
Detailed comprehension and experience in trafficking video, display and other interactive formats, such as VAST and VPAID
Experience with a video ad server (FreeWheel, GAM etc.)
Firm understanding of the advertising video marketplace, vendors, and third-party technologies
Expert problem solving and troubleshooting abilities
Excellent client and interpersonal skills, with a flexible attitude
Experience and comfort with presenting and training in front of large groups
Detailed orientated and the ability to prioritize tasks in a dynamic marketplace and work environment
Thrives under tight deadlines. Skilled in communicating timelines and urgency with internal teams and stakeholders.
Preferred:
Knowledge of Programmatic solutions (DSP, SSP, Trading Desks, Deal ID)
Advanced knowledge of Microsoft Excel
Familiarity with Flash, JavaScript, HTML5 or CSS
Experience in a queue management/ticketing system (JIRA)
#DisneyAdvertising
The hiring range for this position is $$112,100 - $150,200. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About Disney Advertising:
Disney Advertising is responsible for advertising sales and integrated marketing for The Walt Disney Company’s entertainment and sports offerings through linear, digital, social, audio and ad-supported streaming businesses. This includes ABC, ABC News, Disney+, Disney Channels Worldwide, Disney Digital, ESPN Networks, ESPN+, Freeform, FX, National Geographic, Hulu, and its eight ABC-owned local stations.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney Advertising Sales, LLC, which is part of a business we call Disney Advertising.
Disney Advertising Sales, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.