Project - Resource Specialist

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world!

A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology:

• Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.
• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
• Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

Content Operations is ultimately responsible for successfully delivering Disney’s entertainment and sports content to millions of people every day. This involves developing, operating, and managing a global content supply chain – the myriad of steps involved from taking a finalized TV show/movie, or live piece of content, from inside Disney to audiences around the globe, in their preferred language and format. This team also manages technology operations in Latin America, Europe and Asia Pacific!

The Resource Specialist will work with teammates to support a 24 hour / 7 day a week media network operation. Their primary responsibility will be to schedule appropriate operational personnel and resources needed for the execution of Disney Media Networks. This will include Disney Channel Networks, Freeform, FX Networks, National Geographic Networks and ABC Television Network and all related streaming networks. The Resource Specialist should be familiar with many aspects of television operations. A successful candidate in this role must be able to collaboratively assist and plan the scheduling of a large-scale operation while being able to prioritize tasks and requests.

Responsibilities:

• Plan for and ensure operations is adequately staffed for each day / event as needed.
• Aid in coordinating, managing and scheduling all plans and bookings needed for transmission of audio/video signals inbound to and outbound from the facility.
• Oversight of network origination resource and labor scheduling in a 24/7 environment.
• Work on rotating shifts across days, evenings, overnights and holidays are a requirement of the job to support the operation.
• Labor planning elements:
• Schedule 24/7 operations staff including management of vacation requests and sick calls
• Increase or reduce staff as appropriate to meet business needs and events scheduled to air on our networks per directives
• Transmission and feed planning elements:
• Distribution Patterns, and Sectional and Regional Feeds to all time zones
• Source, time, satellite service, program content, etc.
• Regional commercial activity resulting from pre-planned regional feed disruptions, regional sports manipulation, unique feed patterns, and limited net paths
• Feed pattern changes (e.g., presidential addresses, awards shows, New Year’s Eve programming, etc.) or react to special report stop-and-starts, unplanned program run over, and live sports activity
• Program feed changes for regional feeds and clearance changes (e.g., morning news pattern changes), special program offerings (e.g., Ten Commandments)
• Produce a detailed list of daily trafficking changes to the Operations and DEET Transmissions department for internal routing instructions.
• Auxiliary bookings using Network Distribution for Promos, News Inserts, Two-way interviews, Net returns for Live Special events.
• Contribution and Remote planning elements:
• Work with Operations Resource team to prepare orders in Scheduling System and confirm and provide work orders to outside providers.
• Attend Operations and Production meetings for all Live Events to plan and coordinate Transmission and/or Distribution requirements.
• Daily communication with our transmission and engineering partners concerning updates, issues and upcoming plans.
• Build and maintain high quality relationships with all internal & external partners.
• Work constructively and respectfully with fellow team and department members to achieve a common goal while always upholding the values of The Walt Disney Company .

Basic Qualifications:

• A minimum of at 5 years’ experience in live television.
• Basic television operations or engineering background.
• Basic knowledge of television equipment that will include:
• Standards and Practices Delays
• Communication Panels
• Closed Caption and Video Data Encoders
• Understanding of video formats (SD, HD, UHD, HD-HDR and video and audio standards (SMPTE)
• Some understanding of traditional video encoding and decoding (ASI) as well as newer standards of compressed and uncompressed IP video transport (J2K, MPEG 2/4, HEVC, HLS, MPEG-TS via multicast, RTMP, DASH)
• Proficiency in Windows and Microsoft Office (esp. Outlook and Excel)
• Strong planning and organizational skills
• Excellent communication skills; must be able to communicate clearly and effectively both verbally and in writing
• Strong interest in current industry technologies and developments
• Bachelor’s degree or certificate in a field related to media, broadcast, engineering, communications or equivalent work experience

Preferred Qualifications:

• Labor and resource scheduling experience a plus
• Strong curiosity about current industry technologies and developments.
• Familiarity with streaming media platforms (e.g., Disney+, Hulu, Amazon Prime, Apple TV, Netflix,etc.)

**This is a 1-year project position that does NOT offer relocation assistance**

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