Senior Guest Experience Manager of Food & Beverage
Apply Now Apply Later Job ID 10142342 Location Anaheim, California, United States Business Disneyland Resort Date posted Feb. 15, 2026Job Summary:
As the Senior Guest Experience Manager of Food & Beverage, you will manage the stage management of our Cast members, in high-volume multi restaurant complex in Hotels. You will ensure efficient and safe operations, guide an immersive Guest experience, increase Cast engagement and safeguard our brand. You will provide outstanding Guest service standards; recognize/coaches Cast behaviors; and manage the business through, while maintaining connection to the rich history and heritage of our Disney Hotels.
You will report to the Area Manager of Food and Beverage and Banquets.
Responsibilities/You Will
- Provide a world class hotel experience to our guest by focusing on Disney Service Standards.
- Maintain the Hotel's Forbes ratings.
- Work with guests and cast members and resolving any issues.
- Inspire and develop a diverse team.
- Be a teacher and developer.
- Recognize cast members and hold them accountable for delivering excellence with the Five Keys in safety, courtesy, inclusion, show and efficiency.
- Exceed guest expectations that yield results and positive guest feedback.
- Partner and collaborate with other leadership teams due to shared Cast base.
- Participate in departmental meetings and communicate relevant information to cast members.
- Manage daily staffing levels based on demand. Provide daily results.
- Complete Resort plans relating to cost control and other food and beverage plans.
Basic Qualifications/You Will
- 2 or more years of leadership/managerial experience.
- Experience with multiple styles of service such as QRS, Table Service, Concierge, Bar/Lounge, & Pool/Cabanas.
- A strong knowledge on wine and spirits, especially Scotch, Whiskey and Bourbon.
- established knowledge on training and developing top tier bartenders in a luxury environment.
- Networking and partnering experience.
- Experience partnering with other hotel departments including Signature Dining, Banquets, Housekeeping, Front Desk, Bell & Valet, Spa and Engineering.
- Prior experience leading in a union environment.
- Be available weekends, variable shifts and holidays.
The hiring range for this position in California is $77,000.00-$96,500.00. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About Disneyland Resort:
When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500- acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
