About The Role & Team

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

This is an hourly part time role supporting Disney Cruise Line shipboard. You will regularly partner with multiple teams including Labor Operations, Recruitment and Crew Travel. In this role you will be responsible for supporting the Crew arrival experience, delivering all pre-arrival communications and assisting Crew with the document renewal process prior to their return to the vessel.

You will report to: Manager, Crew Operations  

What You Will Do

• You will serve as an integral point of contact for our Crew shaping the overall Crew Experience from their travel to the ship to their repatriation back home.

• You will monitor the Crew Logistics Mailbox (Zendesk) and phone line assisting Crew, partners and shipboard leaders with all questions and concerns, taking necessary action as needed.

• Process timely and accurate transactions in the Crew Management Application, HR System of Record, Workflow and other Disney Cruise Line specific systems.

• Collaborate with other Disney Cruise Line Departments to ensure Crew documents are valid; processing, expediting and following up as necessary regarding the renewal process.  

• Assist leadership with Crew arrival logistics including providing onsite support as needed for the Crew arrival and embarkation process.

Basic Qualifications

• Demonstrated computer proficiency with Word, Excel, Outlook, SharePoint, SAP

• Exhibits strong verbal and written communication skills

• Organized with a strong attention to detail and accuracy; excellent follow-through skills

• Ability to handle multiple tasks in a fast paced environment

• Someone energized by a fast paced, ever-changing environment

• Demonstrated partnering skills

• Ability to handle confidential information

• A self-motivated problem-solver with a strong desire to contribute to our overall success

• Ability to manage multiple work streams and make quick, smart decisions on how to prioritize competing needs

• Available to work any shift including early mornings, days, weekends and holidays

Preferred Qualifications

• Minimum of 1 years of Disney experience in Park, shipboard and/or resort operations

• Minimum 1 year experience in a Disney Trainer or Coordinator type role

• Zendesk Experience

• Advanced analytical and reporting skills with Excel

• Proven Cruise industry experience

• Proven experience in Human Resources

• Proven experience working in an international environment with international partners