Employee Relations Coordinator
Apply Now Apply Later Job ID 10093111 Location Glendale, California, United States Business Disney Experiences Date posted Jul. 03, 2024Job Summary:
About the Role & Team
This role will perform Employee Relations Coordinator related duties which include being the initial point of contact for employee inquiries and provide on-site office support for the team.
What You Will Do
The Employee Relations (ER) Coordinator is responsible for the following:
Review, summarize, and enter accommodations and investigation inquiries into the department’s case management systems. Additionally, audit database entries for accuracy and quality assurance.
Partner closely with Accommodations and Investigation team members to support detailed analysis of all ER inquiries.
Convey guidance to employees and leaders on behalf of Accommodations and Investigation team members.
Help promote knowledge, understanding, and compliance regarding accommodations practices, company policy and relevant employment laws through interactions with business leaders.
Support Accommodations and Investigation team members in identifying themes among cases and inquiries.
Provide office support to include:
In-person engagement with employees visiting the Employee Relations office to report workplace concerns or request an accommodation
Receiving, directing and relaying phone calls
Managing Outlook Mailbox and answering or directing emails accordingly
Organize complex meetings and maintain agendas
Assist with maintaining supply inventory and stocking when necessary
Coordinate mailing or shipping needs when necessary
Basic Qualifications
Minimum of 2-years of experience in human resources, hospitality, call center or equivalent relevant experience
Demonstrated strong verbal, written and listening communication skills
Strong consulting and client service skills
Ability to manage competing, high-priority demands; prioritizing workload, managing projects and multiple responsibilities against strict deadlines.
Ability to work independently and be part of a team environment while developing highly effective professional relationships with peers, colleagues, and cross-functional teams.
Demonstrated problem solving and decision making skills
Demonstrated ability to exercise good judgment and to handle highly confidential and sensitive information
Ability to effectively leverage resources
Computer skills - Adobe and the Microsoft suite of products (Outlook, Access, Excel, Word, and PowerPoint)
Preferred Qualifications
Bilingual language capabilities
Proven knowledge and understanding of The Walt Disney Company’s policies and procedures
Knowledge of employee relations, federal and state laws / regulations (including but not limited to Title VII, ADA, ADAAA and FMLA)
Experience working with any the following systems: SAP, SharePoint, QuickBase, ServiceNow, Workday, ERMS, HMS, Hummingbird
The pay rate for this role in Glendale, CA is $27.90 - $30.70 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
About Disney Experiences:
Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disney Experiences.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.