Associate Specialist, Cast Scheduling
Apply Now Apply Later Job ID 10079813 Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Feb. 16, 2024Job Summary:
Job Summary:
The purpose of this role is to produce and maintain effective working schedules according to pre-determined labor plans, monitor compliance of labor policies and scheduling guidelines, and assign appropriate frontline workforce to deliver smooth operations and create a great guest/client experience.
Job Responsibilities:
Plan & configure scheduling setting in system to optimize the schedule to balance the needs between cast, operations and company
Perform audits of time approval records to ensure accuracy and process frontline hour to SAP for daily, weekly and monthly payroll procedures
Produce & amend rosters for frontline Cast Members based on business demands and ad-hoc changes
Work closely with client and provide labor reports and scheduling related information to LOBs and partners on regular basis
Perform user acceptance test for system upgrade, bugs fix and produce sample schedule for schedule optimization testing
Job Requirements:
Bachelor's degree in human resources management, IT, Finance or Business Administration or relevant disciplines
Proficient in Microsoft Office (i.e. Excel, Access, PowerPoint, Word)
Knowledge in frontline operations and organization workflow and culture of Hong Kong Disneyland is an advantage
Fluent in English and Chinese
HKProfessional #LI-AI1
About Hong Kong Disneyland Resort:
Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.