Associate Specialist, Ticketing Services (Short Term)
Apply Now Apply Later Job ID 10104124 Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Oct. 21, 2024Job Summary:
Associate Specialist, Ticketing Services
The Associate Specialist, Ticketing Services is responsible for the exciting behind-the-scenes functions that keep the Hong Kong Disneyland Resort operating effectively. This position will focus on Products and price creation, configuration and administration in Ticketing Systems. The incumbent would be expected to be strong attention to details and accuracy, and able to provide deliverables with high quality standards and within the tight schedule.
Responsibilities
As a business analyst to administer the Hong Kong Disneyland (HKDL) ticketing systems (Galaxy) and translate the business requirements for the new Galaxy products to the technical requirements in the Galaxy-related product setup
Create Galaxy-related products (including pricing) accurately and in very short turnaround time according to business requirements
Work closely with different lines of business to transform new sales/product ideas to market and modernize the related processes continuously
Collaborate with teams to ensure pricing accuracy and alignment with company goals, and the related business processes complies with the related requirements, including the regular document preparation for SOX compliance and audit
Perform UAT and end-to-end testing for new product launch and system change
Assist to conduct regular user account control and review
Assist the development and maintenance of guidelines, communications and procedures
Prepare training material and supports to all users at Front of House and Back of House locations
Requirements
Higher Diploma in Business Administration, Computer Science, Information Technology, Tourism, Operation Management, and Industrial Engineering related disciplines
Minimum 2 years’ of relevant experience
Knowledge in hotel and ticketing system would be an advantage
Knowledge in Galaxy, Opera, and Business Objects (BO) are required
Independent, demonstrated strong attention to detail and accuracy
Self-motivated with excellent partnership, interpersonal and communications skills
Strong problem solving skills, with an aptitude for identifying creative solutions
High integrity and uphold confidentiality
Excellent communication skills in written and spoken English and Chinese
Immediately available candidate is strongly preferred
HKProfessional #LI-KY1
About Hong Kong Disneyland Resort:
Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.