Job Summary:

Responsibilities:

• Responsible for overall administrative support for Cruise Director, their Direct Reports and Entertainment department in general.
• Review guest satisfaction comment forms, capturing and distributing Guest comments to appropriate managers, averaging 450-500 per cruise.
• Support Entertainment department in processing requests relating to crew schedules, contract changes, transfer requests, travel requests, etc.
• Partner with shore side in the preparation, distribution, processing, and collection of relevant crew documentation.
• Organize and schedule meetings for the Cruise Director and the Entertainment department; update and maintain calendars as directed.
• Prepare meeting paperwork and meeting minutes for the Cruise Director.
• Responsible for capturing appropriate information and sending daily reports, show reports and voyage reports.
• Maintain appropriate departmental and/or Crew files.
• Work on any special projects as assigned by the Cruise Director.
• Assist Cruise Director and Entertainment managers with projects as requested.
• Custodian of department Location Operating Guide (LOG).
• Assist with sourcing and ordering of departmental supplies.
• Assist with distribution of department mail.
• Assist with VIP guests and creating ‘magical moments/ special requests’ for Guests.
• Additional responsibilities would include but is not limited to business card verifications and assisting with capturing appropriate information to create voyage reports.
• Required to represent the department professionally by demonstrating Disney Cruise Line's core values, keys service excellence and cultural pillars.
• Comply with all company set policies and procedures, along with all maritime and ship rules, regulations and procedures

Basic Qualifications:

• Minimum of 2 years professional work experience in an admin role
• Excellent communication skills (written and verbal) in English
• Strong organizational skills
• Ability to maintain confidential information
• Proficiency in Microsoft Office including but not limited to Outlook, Excel, Word, PowerPoint, Teams and Smart Sheets.
• Ability to work in a fast-paced multi-tasked environment, handling multiple projects simultaneously
• Previous Disney experience and / or previous ship experience preferred
• Be at least 21 years of age
• Be able to speak, read and write fluent English
• Be able to work a seven-day, 70-84 hour week with limited time off
• Be able to adhere to Disney Cruise Line appearance guidelines
• Enjoy working in a high-volume, fast-paced, guest-service oriented environment
• Be flexible with your work schedule, job duties and work locations
• Appreciate diversity among guests and crew

Additional Information:

This is a SHIPBOARD role.

Applicants must:

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
• Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
• Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
• Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
• Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
• Be willing to share a cabin with other crew members and appreciative of working and living in a multi-cultural environment
• Be comfortable living in a confined space with strict rules and regulations
• Adhere to a structured lifestyle, personally and professionally

Your Responsibilities:

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
• Complete a pre-employment medical
• Obtain a criminal background check
• Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.