Job Summary:

Responsibilities:

• Participates in shipboard Technology projects and assist with shore projects.
• Partner with the onboard and shore leadership teams for ongoing training and guidance of complex troubleshooting with shipboard Technology Engineers.
• Partner within the onboard Technology team to formulate ideas and recommendations from shipboard Technology and partnering teams to keep and enhance overall support functions.
• Support Shore Team with planning, communicating and scheduling of new application and system deployments.
• Perform deployment of system patches to all computers (PC and laptops) connected to the ships network.
• Perform maintenance and troubleshooting efforts for technology equipment across the ship to ensure stability.
• Partner on technology issues with bridge and engine specific systems where applicable.
• See to proper monitoring of access control for systems, information security and cyber-security in accordance with The Walt Disney Company Information Security Policies and Standards.
• Focus on onboard monitoring efforts to ensure network, server, satellite and other critical operational systems are functional as required by the business.
• See that the shipboard knowledge base is maintained properly to verify proper documentation of all systems and activities.
• Instruct users in computer-based activities (e.g., login, logout, personal file maintenance, printer operations, security standards, etc.).
• Responsible for monitoring and managing user’s data storage requirements to verify effective use of resources.
• Partner in the creation and standardization of automation tools and monitoring systems tools.
• Perform tasks to monitor server and server back-up infrastructure and report irregularities to the shore Server Team.
• Work in coordination with the First Engineer and Automation Electronics Engineer for the reliability, integrity and availability of automation systems throughout the vessel.
• Participate in the development of best practices, validation, and adherence.
• Responsible for documenting the infrastructure and monitoring systems.

Basic Qualifications:

• 3 to 5+ years of related experience in Systems Engineering and/or software development
• Experience in server and network environments, PC and Mobile device technology, package and custom-built software solutions
• Strong collaboration and communication skills
• Excellent customer service skills
• Strong organization and documentation skills

Preferred Qualifications:

• Bachelor's degree/or Certifications in Computer Science, Information Technology or similar fields
• Familiarity with IT operations in the cruise industry
• Knowledge of telephony systems including VOIP
• Experience with VMWare virtualization technology
• Familiarity with Cisco network electronics
• Familiarity with Fidelio Cruise applications
• Familiarity with Micros Point of Sale application

Additional Information:

• Applicants must:
• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
• Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
• Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
• Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
• Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
• Be appreciative of working and living in a multi-cultural environment
• Be comfortable living in a confined space with strict rules and regulations
• Adhere to a structured lifestyle, personally and professionally

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
• Complete a pre-employment medical
• Obtain a criminal background check